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  • Roly Poly Toy
    • Wasim Ghole
    • January 28, 2022 15:51
    0 comments
  • Ironman Jarvis HUD
    • Wasim Ghole
    • January 28, 2022 15:25
    • Edited
    0 comments
  • How do I post story on my public profile ??
    • Ski_memo21
    • January 28, 2022 14:14
    5 comments
  • Recycling Solutions Service Liverpool
    • Permanently deleted user
    • January 28, 2022 13:27
    1 comment
  • the hands of the clock should show real time
    • Permanently deleted user
    • January 28, 2022 10:52
    0 comments
  • Augmented World Robot
    • m7annad
    • January 28, 2022 09:28
    0 comments
  • 3d robot star wats animation
    • none
    • January 28, 2022 00:18
    1 comment
  • cyber watch second version Augmented Reality
    • abodlens
    • January 27, 2022 22:44
    0 comments
  • cyber watch second version Augmented Reality
    • abodlens
    • January 27, 2022 22:41
    0 comments
  • Using a Custom Dataset with the Segmentation Training notebook
    • Ana Carolina
    • January 27, 2022 21:16
    1 comment
  • Network Error
    • Adi Satrio
    • January 27, 2022 19:12
    1 comment
  • A browser extension to count your published/ rejected lenses
    • appelsiensam
    • January 27, 2022 14:09
    0 comments
  • How to destroy cloned material?
    • Jhonnel Pica
    • January 27, 2022 12:00
    2 comments
  • Snapkit Pass Information outside lenses
    • Krunal
    • January 27, 2022 09:05
    0 comments
  • How Do i create a frame filter
    • Permanently deleted user
    • January 27, 2022 04:33
    2 comments
  • How Do i create a frame filter
    • Permanently deleted user
    • January 27, 2022 04:33
    1 comment
  • Rozie 2
    • raya_reya
    • January 27, 2022 01:56
    • Edited
    0 comments
  • Uploading Error + Network Error + Asset Library Error
    • Permanently deleted user
    • January 27, 2022 01:30
    3 comments
  • Snapchat account
    • Nolimitro.22
    • January 27, 2022 00:25
    2 comments
  • الرياض
    • M_alshibani9
    • January 26, 2022 20:04
    0 comments
  • filtre
    • ibnkhalifaa
    • January 26, 2022 19:49
    0 comments
  • 3d robot man
    • none
    • January 26, 2022 18:52
    • Edited
    0 comments
  • 3d spider
    • none
    • January 26, 2022 18:45
    0 comments
  • I have a problem
    • Permanently deleted user
    • January 26, 2022 18:41
    0 comments
  • Distorted audio when importing video in Picsart video editor & Inshot Video editor
    • Permanently deleted user
    • January 26, 2022 16:11
    0 comments
  • The lens game, it is now available
    • m7annad
    • January 26, 2022 15:05
    0 comments
  • array.find() is it working?
    • Jhonnel Pica
    • January 26, 2022 14:43
    1 comment
  • Lens game coming soon
    • m7annad
    • January 25, 2022 23:28
    0 comments
  • Text-mask
    • lwtka
    • January 25, 2022 21:45
    0 comments
  • Tix-x
    • lwtka
    • January 25, 2022 21:44
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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