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  • Support LGBTQ
    • subham-rmodi
    • June 25, 2020 12:51
    0 comments
  • can you earn money?
    • Reza Schoots
    • June 25, 2020 12:43
    1 comment
  • Puzzle
    • A7_ma7
    • June 25, 2020 10:30
    1 comment
  • Facial landmarks real world metrics
    • Marco Vanossi
    • June 25, 2020 05:40
    2 comments
  • Store user picture uploads
    • Marco Vanossi
    • June 25, 2020 05:39
    2 comments
  • Change the shoes
    • A7_ma7
    • June 24, 2020 19:46
    0 comments
  • Background With Hole For Face
    • manush456
    • June 24, 2020 15:27
    5 comments
  • UI Button
    • xmayasnapxp
    • June 24, 2020 14:20
    2 comments
  • TensorFlow python notebooks
    • One More Admin
    • June 24, 2020 21:18
    • Edited
    2 comments
  • can you earn money from making lenses?
    • Olivia Alexander
    • June 24, 2020 11:12
    2 comments
  • mood today
    • ibrahimalrwili
    • June 24, 2020 07:11
    0 comments
  • Can I use Armatures for Face Expressions?
    • Mike TheMechanic
    • June 24, 2020 00:41
    • Edited
    6 comments
  • Sharing photo and lens URL at the same time
    • Anders Weile
    • June 23, 2020 22:26
    2 comments
  • Background Picker
    • Nick Donatone
    • June 23, 2020 21:10
    • Edited
    1 comment
  • Blurry
    • Iamsufiyankhan27
    • June 23, 2020 20:59
    0 comments
  • feedback loop example / reference
    • Andrea Bovo
    • June 23, 2020 18:34
    2 comments
  • Attaching bones in 3d model to face landmarks
    • Rhea Montgomery-Walsh
    • June 23, 2020 17:05
    1 comment
  • How to make a lens using style transfer template?
    • Nitika Ramesh
    • June 23, 2020 08:36
    5 comments
  • Moving object by user
    • Alwlhan Uae
    • June 23, 2020 08:23
    1 comment
  • Reading Shader Color
    • Keong Seet
    • June 23, 2020 05:44
    7 comments
  • Trouble with Segmentation
    • Irene
    • June 23, 2020 01:39
    1 comment
  • Troubleshoot in my creator public profile
    • damooog
    • June 23, 2020 00:58
    4 comments
  • Request a sliding tape
    • abu_saoud
    • June 22, 2020 20:09
    0 comments
  • snapchat speedometer
    • simsmok
    • June 22, 2020 15:10
    3 comments
  • Lights with face mask textures
    • Noelia Caminal
    • June 22, 2020 13:04
    8 comments
  • Weighted average in average blend mode is possible
    • Noelia Caminal
    • June 22, 2020 12:58
    3 comments
  • Work with Snapchat.
    • alisaid_king
    • June 22, 2020 11:24
    1 comment
  • Face crop texture middle point bug [Symmetric Face Material]
    • Marco Vanossi
    • June 22, 2020 03:28
    1 comment
  • Can't upload any videos to Lens Studio.
    • swatt.ed
    • June 22, 2020 00:19
    1 comment
  • Smooth skin all over the body
    • Michael
    • June 22, 2020 00:02
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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