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  • Lens taken down for no apparent reason
    • andrewisbeast30
    • July 07, 2020 21:06
    2 comments
  • Sky and Ground Segmentation Simulaneously: Scale issues?
    • fncischen
    • July 07, 2020 21:04
    2 comments
  • a Day and Time
    • qatar4u
    • July 07, 2020 17:47
    0 comments
  • put video as background in segmentation template
    • Michele Cremaschi
    • July 07, 2020 16:04
    9 comments
  • Time interval
    • Ahmed Aborady
    • July 07, 2020 13:04
    1 comment
  • Video delay effect
    • Alex Scale
    • July 07, 2020 12:57
    5 comments
  • Audio is too loud when recorded
    • Ahmed Aborady
    • July 07, 2020 12:56
    3 comments
  • Snapcode Scan-animation?
    • Dweeh
    • July 07, 2020 08:32
    • Edited
    2 comments
  • snapML lens rejected for nudity
    • Marco Vanossi
    • July 07, 2020 07:26
    0 comments
  • Combine Two Templates (Sunglasses and Baseball Cap)
    • manush456
    • July 07, 2020 00:32
    1 comment
  • [TUTORIAL] how to make a Style Transfer
    • Mohamed Ouahbi
    • July 07, 2020 00:27
    0 comments
  • Easing for imported 3D animations
    • Rhea Montgomery-Walsh
    • July 06, 2020 23:21
    1 comment
  • SnapML review very slow (since thursday)
    • Marco Vanossi
    • July 06, 2020 19:05
    2 comments
  • No scripts working
    • TheSpikenstein
    • July 06, 2020 18:43
    • Edited
    11 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • Can I tweak material graph parameter of a specific scene object?
    • Diana G
    • July 06, 2020 16:05
    3 comments
  • Lens Studio crashes when trying to import a media file on new windows 10 update
    • balta.mg
    • July 06, 2020 05:12
    1 comment
  • TRY OUT MY FIRST FACE EXPRESSION LENS
    • ItzJustSamu
    • July 06, 2020 01:13
    2 comments
  • LOL - Funny
    • Aiman Alwaeli
    • July 05, 2020 21:51
    1 comment
  • LM - Funny
    • Aiman Alwaeli
    • July 05, 2020 21:49
    0 comments
  • How can I change a text-color via color picker?
    • finntigchelaar
    • July 05, 2020 09:12
    1 comment
  • Snap Camera on FB Messenger
    • se3e3e3
    • July 05, 2020 05:22
    4 comments
  • Recreate Sausage Lens
    • Felipe Macedo
    • July 04, 2020 17:07
    1 comment
  • Movies
    • qatar4u
    • July 04, 2020 11:42
    0 comments
  • wow
    • vo-h
    • July 04, 2020 02:20
    3 comments
  • Snap Print Trace - Create a outline to trace with a Snap
    • Sam Finding
    • July 04, 2020 00:04
    • Edited
    0 comments
  • Happy 4th of July!!!
    • John Jooohhn
    • July 03, 2020 19:20
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=c25e382c9fca4cb8b174886d99a1077e&metadata=01
    • vo-h
    • July 03, 2020 19:16
    0 comments
  • Rainbow light
    • alinabg00
    • July 03, 2020 19:13
    0 comments
  • Lawn ML - Try out a new Lawn
    • Sam Finding
    • July 03, 2020 15:25
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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