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  • "Shake your phone" trigger
    • Brian Cavanaugh
    • August 04, 2020 16:34
    3 comments
  • Coffee Beans ML
    • Sam Finding
    • August 04, 2020 15:09
    0 comments
  • Asset Library
    • modelsbymike3d
    • August 04, 2020 14:56
    1 comment
  • JObs board for matching Lens developers to projects?
    • Randall White
    • August 04, 2020 14:47
    • Edited
    1 comment
  • urgent query & help
    • nabhanmohtesham
    • August 04, 2020 14:36
    3 comments
  • New lens
    • R-aqqq
    • August 04, 2020 11:06
    0 comments
  • Adding an image in preview
    • Upsethurts
    • August 04, 2020 07:52
    2 comments
  • Neon Streak by GrowDesignz
    • Igunnusaluja
    • August 04, 2020 06:04
    0 comments
  • Snap Camera not working on Teams; Mac
    • LeAnne Nguyen
    • August 04, 2020 03:04
    6 comments
  • 'Transpose' layer type is not supported
    • montek singh
    • August 03, 2020 22:25
    • Edited
    1 comment
  • Resource import failed: 'Transpose' layer type is not supported
    • montek singh
    • August 03, 2020 19:22
    5 comments
  • Got Clout
    • rediagnose
    • August 03, 2020 19:02
    0 comments
  • Get Text with DayOfWeek
    • kdschopra5
    • August 03, 2020 16:51
    • Edited
    6 comments
  • Render Target resolution settings
    • Denis Korobov
    • August 03, 2020 04:57
    0 comments
  • [Tutorial] How To Create Realistic Glow On 3D Objects
    • Julien van Dorland
    • August 03, 2020 02:05
    • Edited
    1 comment
  • Carsyn Approved + kira kira and grain
    • lottaacne
    • August 03, 2020 00:00
    0 comments
  • "You're breathtaking" lens, very basic but wholesome
    • jizzy.002
    • August 02, 2020 23:46
    0 comments
  • Raksha Bandhan
    • Igunnusaluja
    • August 02, 2020 21:29
    0 comments
  • try out my NEW "lemonade" lens!
    • trish tran
    • August 03, 2020 01:40
    • Edited
    2 comments
  • New lens
    • R-aqqq
    • August 02, 2020 14:37
    0 comments
  • New lens
    • R-aqqq
    • August 02, 2020 14:35
    0 comments
  • help!!
    • nabhanmohtesham
    • August 02, 2020 06:15
    0 comments
  • hey! any help on this?
    • chamvan1022
    • August 02, 2020 03:23
    • Edited
    1 comment
  • i need good help plz ^_^
    • sshammeri
    • August 02, 2020 00:47
    1 comment
  • VHS color
    • qm.to
    • August 01, 2020 22:48
    1 comment
  • webcam not working after uninstall
    • Ricardo Orsi
    • August 01, 2020 14:26
    0 comments
  • webcam not working after uninstall
    • Ricardo Orsi
    • August 01, 2020 14:26
    2 comments
  • change scale and position
    • גרה פיינבוך
    • August 01, 2020 12:14
    1 comment
  • Rhythmz- the sparkle filter
    • harish_dbian
    • August 01, 2020 08:06
    2 comments
  • Check the all new SALMON-O filter
    • harish_dbian
    • August 01, 2020 08:05
    2 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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