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  • my snapchat
    • Hamoka7
    • August 08, 2020 13:41
    2 comments
  • Audio scripting
    • Sayed.AlMosawi
    • August 08, 2020 12:38
    24 comments
  • Lens Studio not launching in windows 10
    • Yuvraj Singh Thakur
    • August 08, 2020 10:02
    8 comments
  • ROME - Simple lens (Kira Kira Effect, Roman Numeral Month + Year).
    • Lachlan
    • August 08, 2020 07:08
    3 comments
  • KRISH MANKOO
    • krishmankoo13
    • August 08, 2020 06:28
    0 comments
  • KRISH MANKOO
    • krishmankoo13
    • August 08, 2020 06:28
    0 comments
  • Importing a custom face 3d model for face expressions lens
    • Pierre Schiller
    • August 08, 2020 01:53
    2 comments
  • Yellow screen
    • CINTHIA
    • August 07, 2020 18:59
    7 comments
  • Lens Preview support for World Lenses
    • Aidan
    • August 07, 2020 18:49
    1 comment
  • [Tutorial] Mini Game 04 -- Game Structure and Game States
    • Nico S
    • August 18, 2021 20:17
    • Edited
    6 comments
  • Lens Studio - Tutoriels en Français
    • Robbie Conceptuel
    • August 07, 2020 16:13
    1 comment
  • Camera Roll Upload
    • felitz69
    • August 07, 2020 14:32
    5 comments
  • Blurred
    • Hamoka7
    • August 07, 2020 14:13
    0 comments
  • How can i get verified as an OLC ? and thanks in advance
    • Hamoka7
    • August 07, 2020 14:08
    1 comment
  • Sky
    • Hamoka7
    • August 07, 2020 14:05
    0 comments
  • Purple
    • Hamoka7
    • August 07, 2020 14:05
    0 comments
  • Pretty grian
    • Hamoka7
    • August 07, 2020 14:04
    0 comments
  • スナップカメラの起動
    • 加賀美友梨
    • August 07, 2020 11:19
    2 comments
  • donut
    • Shira Alyaa Zahirah
    • August 07, 2020 10:02
    0 comments
  • Laws and conditions
    • b2-l
    • August 06, 2020 21:02
    3 comments
  • Quotes by Gulzar - GrowDesignz
    • Igunnusaluja
    • August 06, 2020 18:18
    0 comments
  • Manual Look Around
    • Taylor
    • August 06, 2020 01:36
    6 comments
  • New update
    • Casper Mikkelsen
    • August 06, 2020 00:38
    1 comment
  • New update
    • Casper Mikkelsen
    • August 06, 2020 00:38
    4 comments
  • Filter for beautifuying
    • Tauguylar brice
    • August 05, 2020 23:35
    1 comment
  • Trouble with Error: details: LS::Excepion: Head is not tracked!
    • Justin Melillo
    • August 05, 2020 23:34
    3 comments
  • https://www.snapchat.com/add/ja1432jj
    • ja1432jj
    • August 28, 2020 03:28
    • Edited
    0 comments
  • exporting tensorflow model using tutorial results in errors
    • Char Stiles
    • August 05, 2020 22:32
    • Edited
    4 comments
  • My Lenses
    • athb.almsha3r
    • August 05, 2020 19:02
    0 comments
  • new filter, "smiley face VHS"!!
    • Amanda
    • August 05, 2020 17:32
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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