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  • How do i add a Blur effect to my camera
    • dipshah99
    • August 27, 2020 07:17
    12 comments
  • instantiate render layer
    • Rasmus Lassesen
    • August 27, 2020 12:40
    • Edited
    3 comments
  • New Full Body Tracking Feature, Close to Camera
    • Rhea Montgomery-Walsh
    • August 26, 2020 21:44
    1 comment
  • Ideas to ameliorates my lens
    • Yanis Bek
    • August 26, 2020 19:16
    0 comments
  • Frames Per Second Script
    • Alex Lip
    • August 26, 2020 17:54
    13 comments
  • Lens Stuck in "Review" Mode
    • Amanda
    • August 26, 2020 17:43
    • Edited
    5 comments
  • Answering anyones queries!
    • da.rch
    • August 26, 2020 16:34
    2 comments
  • How Can I Make a Filter Like This ?
    • Cheema
    • August 26, 2020 16:14
    • Edited
    2 comments
  • How can I change the background
    • Hugo Cesar Gomez Tone
    • August 26, 2020 15:14
    2 comments
  • soft
    • priynshu.chouhn
    • August 26, 2020 14:40
    0 comments
  • soft filter by snapchat
    • priynshu.chouhn
    • August 26, 2020 14:00
    4 comments
  • Head Tracking using Vertically Orientated Camera - Snap Camera Windows
    • Alex Ramsden
    • August 26, 2020 12:39
    0 comments
  • Portrait lens ready work
    • أحمد الشوحطي
    • August 26, 2020 12:26
    0 comments
  • MIRZAPURA
    • arpitappi29
    • August 26, 2020 12:16
    0 comments
  • How to customize Kira Kira effect
    • Anas Olabi
    • August 26, 2020 09:19
    1 comment
  • Aesthetic Filter Lenses
    • sabrina_7106
    • August 26, 2020 03:30
    0 comments
  • Resource Import Failed: Negative Dimensions
    • R. Scott Salandy-Defour
    • August 26, 2020 01:09
    3 comments
  • Lens Insights
    • Nicole M
    • August 26, 2020 00:21
    1 comment
  • Aurora - Interactive Path
    • Nicole M
    • August 25, 2020 23:42
    0 comments
  • LISA FRANK lens out now!
    • shay r
    • August 25, 2020 21:07
    0 comments
  • lense rejection
    • ksnapfliters
    • August 25, 2020 18:35
    4 comments
  • Color trigger
    • Aug
    • August 25, 2020 17:34
    1 comment
  • How to make Alpha Picker/Slider
    • Lena
    • August 25, 2020 17:25
    3 comments
  • Studio Light
    • realsufiyann
    • August 25, 2020 14:48
    0 comments
  • Studio Light
    • realsufiyann
    • August 25, 2020 14:48
    0 comments
  • Try 'Starry Clouds', a creative make-up lens.
    • pkpeekay
    • August 25, 2020 14:13
    0 comments
  • soft grain
    • abdu11a7hh
    • August 25, 2020 13:57
    2 comments
  • lenses not getting reach
    • priynshu.chouhn
    • August 25, 2020 12:35
    2 comments
  • Marker Snapcode - Old tutorial
    • Tangerine Kiwi
    • August 25, 2020 12:13
    1 comment
  • Sweet hearts
    • gunu_888
    • August 25, 2020 09:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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