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  • Improper sketch
    • abhinav1285
    • September 02, 2020 16:23
    1 comment
  • Black Vibes AS
    • abhinav1285
    • September 02, 2020 16:18
    2 comments
  • Why can't I scroll down
    • Permanently deleted user
    • September 02, 2020 14:49
    10 comments
  • All of my Style Transfer ML lenses so far
    • RYΛN SHIELDS
    • September 02, 2020 14:22
    0 comments
  • get creator profile from this lens
    • priynshu.chouhn
    • September 02, 2020 12:18
    0 comments
  • Modify Interactive Approach script
    • Permanently deleted user
    • September 02, 2020 11:44
    0 comments
  • Thanks for OLC
    • priynshu.chouhn
    • September 02, 2020 08:51
    2 comments
  • How to change face meesh geometry, or replace it with custom?
    • Permanently deleted user
    • September 02, 2020 07:35
    1 comment
  • air
    • priynshu.chouhn
    • September 02, 2020 07:12
    0 comments
  • quotes
    • priynshu.chouhn
    • September 02, 2020 07:11
    0 comments
  • candy
    • priynshu.chouhn
    • September 02, 2020 07:10
    0 comments
  • dialogues
    • priynshu.chouhn
    • September 02, 2020 07:09
    0 comments
  • Pleasant
    • priynshu.chouhn
    • September 02, 2020 07:08
    0 comments
  • Austin Felt "Y'all Got No Filter"
    • marinaarae
    • September 02, 2020 05:32
    1 comment
  • good vibes filter
    • Permanently deleted user
    • September 02, 2020 04:58
    • Edited
    0 comments
  • STREAK Lens
    • deepakdeeps12
    • September 05, 2020 16:41
    • Edited
    2 comments
  • Happy Froggy
    • jawbite
    • September 01, 2020 23:25
    0 comments
  • Chromatic Infinite
    • RYΛN SHIELDS
    • September 01, 2020 21:59
    0 comments
  • Look Like Billie Eilish
    • mohandhir
    • September 01, 2020 21:29
    0 comments
  • You choose colour of your Sky// Filters
    • mohandhir
    • September 01, 2020 21:22
    0 comments
  • Stuck In A TV Lens
    • guccikaden
    • September 01, 2020 20:30
    0 comments
  • "Hypnotic" 3D.
    • Permanently deleted user
    • September 01, 2020 20:07
    0 comments
  • A couple backgrounds
    • Permanently deleted user
    • September 01, 2020 19:33
    2 comments
  • Check out my new Saturated Y2K lens!!
    • artistbro6
    • September 01, 2020 16:04
    0 comments
  • i cant log in to lens studio
    • Permanently deleted user
    • September 01, 2020 15:52
    1 comment
  • VIVID
    • arpitappi29
    • September 01, 2020 12:28
    0 comments
  • Pride Mood, a lens to support Pride Movement worldwide!
    • pkpeekay
    • September 01, 2020 11:50
    0 comments
  • how can i get user's voice and then i can control something?
    • jstf9673zz
    • September 01, 2020 11:39
    3 comments
  • Time Of Love
    • qatar4u
    • September 01, 2020 10:15
    0 comments
  • A wonderful face lens
    • Maha
    • September 14, 2020 01:51
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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