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  • Backround
    • ddawgbeast
    • September 15, 2020 19:33
    1 comment
  • "Fruit hat"
    • Permanently deleted user
    • September 15, 2020 17:28
    2 comments
  • Most Popular Lens i have made
    • Elijones05
    • September 15, 2020 17:28
    • Edited
    1 comment
  • How to change blend mode of masked person
    • Permanently deleted user
    • September 15, 2020 16:12
    1 comment
  • Does my Intel Iris Graphics Card being supported?
    • Permanently deleted user
    • September 15, 2020 13:31
    4 comments
  • Invasion - Alien Shooter Game
    • uranus_silver
    • September 15, 2020 13:18
    1 comment
  • neon gogle and beard with my own drop beat
    • lavishjassal1
    • September 15, 2020 12:57
    1 comment
  • I want to use canon's webcam system. "EOS Webcam Utilit"
    • たかよし
    • September 15, 2020 08:10
    8 comments
  • tmm
    • trendalmamlkah
    • September 15, 2020 07:57
    0 comments
  • Happy Engineer Day Filter 15,Sep
    • lavishjassal1
    • September 15, 2020 06:45
    1 comment
  • Robotics Lens
    • ishpreetsingh22
    • September 15, 2020 06:14
    5 comments
  • Webcam Lens not working During Trampolining
    • Permanently deleted user
    • September 15, 2020 06:00
    5 comments
  • WeatherSauce
    • Michael French
    • September 15, 2020 02:08
    1 comment
  • CONCRT140.dll Error
    • Permanently deleted user
    • September 15, 2020 01:53
    1 comment
  • Convert capitalization of dynamic text
    • Permanently deleted user
    • September 14, 2020 22:57
    1 comment
  • Custom Crop Texture
    • Olha
    • September 14, 2020 22:33
    • Edited
    6 comments
  • Help in building and how tos
    • Permanently deleted user
    • September 14, 2020 21:09
    7 comments
  • My Lens works fine on Android but not on IOS
    • uranus_silver
    • September 14, 2020 21:15
    • Edited
    3 comments
  • Follow path lens help
    • nolan_742
    • September 14, 2020 16:01
    0 comments
  • Accurate Neck Attachment
    • Jhonnel Pica
    • September 14, 2020 13:58
    4 comments
  • عدل مزاجك
    • fltr_snb
    • September 14, 2020 11:09
    0 comments
  • عدسه صوتيه لطلال مداح
    • fltr_snb
    • September 14, 2020 11:06
    0 comments
  • Thinker 3D
    • abhinav1285
    • September 14, 2020 10:05
    0 comments
  • Colorfull Frame
    • abhinav1285
    • September 14, 2020 10:03
    0 comments
  • Eye Colours
    • abhinav1285
    • September 14, 2020 10:02
    0 comments
  • Pink Blur ML
    • abhinav1285
    • September 14, 2020 10:01
    0 comments
  • Moody Tone
    • qatar4u
    • September 14, 2020 07:22
    0 comments
  • Moody Rich
    • qatar4u
    • September 14, 2020 06:00
    0 comments
  • Anime face lens ( girl )
    • Maha
    • September 14, 2020 02:31
    • Edited
    2 comments
  • lens of the Saudi national day
    • Maha
    • September 14, 2020 01:41
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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