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  • lens issue
    • Technology Man
    • October 14, 2020 07:56
    4 comments
  • Screen black
    • Hamoka7
    • October 14, 2020 06:47
    1 comment
  • Dare time
    • Hamoka7
    • October 14, 2020 06:45
    2 comments
  • I'm Mona Lisa Lens!
    • Emiliusvgs
    • October 14, 2020 05:07
    2 comments
  • تغيير المكان يعني الراحة النفسيه
    • vov707
    • October 13, 2020 22:39
    1 comment
  • KDA Evelynn
    • Niko Hestia
    • October 13, 2020 19:43
    5 comments
  • Attempt at Lightroom filters!
    • ell4iza
    • October 13, 2020 18:55
    2 comments
  • My Lens Suddenly went Trending 😱
    • salvierdmello
    • October 13, 2020 18:22
    4 comments
  • Indie Film
    • twinkdownsouth
    • October 13, 2020 16:20
    3 comments
  • Cheeky Cherries
    • twinkdownsouth
    • October 13, 2020 16:18
    2 comments
  • Green To Pink
    • twinkdownsouth
    • October 13, 2020 16:16
    2 comments
  • Kira Kira (Cool)
    • twinkdownsouth
    • October 13, 2020 16:13
    2 comments
  • Add Blendshapes to my Mesh
    • Permanently deleted user
    • October 13, 2020 15:59
    • Edited
    3 comments
  • I have lost all my favorite filters
    • Permanently deleted user
    • October 13, 2020 14:30
    1 comment
  • My new filter killua x rejected for copyright
    • offcialmalcolm
    • October 13, 2020 12:32
    3 comments
  • Pretty grin best filter 😍🔥
    • Hamoka7
    • October 13, 2020 11:06
    3 comments
  • Face Mesh cover mouth
    • Pete Collins
    • October 13, 2020 09:52
    2 comments
  • Why .. please take a look at that
    • athb.almsha3r
    • October 13, 2020 03:36
    8 comments
  • sharpening add in lens
    • Permanently deleted user
    • October 12, 2020 23:30
    2 comments
  • Lens studio won't open
    • Permanently deleted user
    • October 12, 2020 22:59
    2 comments
  • My text on Lens studio don't appear
    • Camila Gómez
    • October 12, 2020 22:16
    1 comment
  • Gifter
    • Michael French
    • October 12, 2020 22:37
    • Edited
    3 comments
  • Tips and Advice
    • anl7j
    • October 12, 2020 21:00
    3 comments
  • Good morning pictures
    • Hamoka7
    • October 12, 2020 20:36
    2 comments
  • Action when Face tracking loses it track
    • Permanently deleted user
    • October 12, 2020 20:35
    4 comments
  • Hands love
    • Hamoka7
    • October 12, 2020 20:35
    2 comments
  • Streak
    • Hamoka7
    • October 12, 2020 20:34
    2 comments
  • Lens Studio certification
    • Deepakjoshi400
    • October 12, 2020 16:09
    6 comments
  • FUNNY😂👍🏻
    • trendalmamlkah
    • October 12, 2020 15:55
    1 comment
  • Challenging everyday lenses
    • anl7j
    • October 12, 2020 15:44
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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