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  • Vacation
    • Jay.mills1
    • November 12, 2020 12:09
    1 comment
  • Hat and Monocle
    • Jay.mills1
    • November 12, 2020 11:27
    2 comments
  • Natural Beauty
    • Jay.mills1
    • November 12, 2020 11:24
    2 comments
  • Glowing Red
    • Jay.mills1
    • November 12, 2020 11:24
    • Edited
    2 comments
  • Media Feature Pack error
    • bd_172
    • November 12, 2020 08:55
    4 comments
  • Indie Grain by Vanshika
    • vanshikarora017
    • November 12, 2020 08:30
    3 comments
  • Sun Soft AS
    • abhinav1285
    • November 12, 2020 06:51
    4 comments
  • Lens Studio refuses to open
    • Ishan Pal
    • November 12, 2020 00:06
    13 comments
  • ML lens ( satellite )
    • Maha
    • November 11, 2020 23:00
    3 comments
  • Hand segmentation lens ( chicken )
    • Maha
    • November 11, 2020 22:52
    3 comments
  • foot tracking lens
    • Maha
    • November 11, 2020 22:46
    3 comments
  • Allow audio to only play in recording playback
    • Drew Wiskus
    • November 11, 2020 21:11
    6 comments
  • Public Profile
    • alisaid_king
    • November 11, 2020 15:34
    5 comments
  • Safari
    • Dennis Windowmaker
    • November 11, 2020 12:46
    4 comments
  • Behaviour script
    • Kanika.khatri
    • November 11, 2020 10:44
    3 comments
  • Uploaded previews playing back too fast
    • ScreenWear.com.au
    • November 11, 2020 07:56
    2 comments
  • Larmes
    • Wenstrades
    • November 11, 2020 06:46
    6 comments
  • Among Us - Imposter or Crewmate?
    • dariusxu
    • November 11, 2020 05:37
    3 comments
  • Heart - Love Blush Lens
    • dariusxu
    • November 11, 2020 05:35
    3 comments
  • Never Sad Filter
    • Jawsh
    • November 11, 2020 02:09
    2 comments
  • Cameos Lenses
    • Khdesigns2019
    • November 10, 2020 18:23
    2 comments
  • Team Celebration
    • Khdesigns2019
    • November 10, 2020 18:13
    4 comments
  • Ellegant glasses
    • Rogenus
    • November 10, 2020 16:45
    2 comments
  • Lost my Project!!
    • caderadurh
    • November 10, 2020 16:17
    1 comment
  • lens using tha portal template
    • Maha
    • November 10, 2020 13:29
    • Edited
    2 comments
  • AR lens ( butterflies )
    • Maha
    • November 10, 2020 13:30
    • Edited
    2 comments
  • Hand gestures lens
    • Maha
    • November 10, 2020 12:42
    2 comments
  • "Gucci Photoshoot" By Carter (soujaboii on sc)
    • Permanently deleted user
    • November 10, 2020 07:48
    2 comments
  • playboy
    • Wenstrades
    • November 10, 2020 04:00
    2 comments
  • Lighting
    • Munzushka
    • November 09, 2020 23:30
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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