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  • Christmas Hat
    • realbakari
    • November 18, 2020 00:09
    5 comments
  • Statistics Question
    • dariusxu
    • November 18, 2020 00:05
    2 comments
  • 3 effects
    • Ali Matar
    • November 17, 2020 23:56
    2 comments
  • New Trending Vsco A6 Lens
    • pagb
    • November 17, 2020 23:51
    2 comments
  • [Guide] Solving the problem of large size of gif images
    • Maha
    • November 17, 2020 22:48
    2 comments
  • Can I smooth the head tracking?
    • Permanently deleted user
    • November 17, 2020 20:18
    4 comments
  • Une Fois 
    • Wenstrades
    • November 17, 2020 19:21
    3 comments
  • [subtitles]
    • SirQu3ntin
    • November 17, 2020 18:36
    5 comments
  • [chocolate]
    • SirQu3ntin
    • November 17, 2020 18:20
    • Edited
    6 comments
  • [Chromatic Helix]
    • SirQu3ntin
    • November 17, 2020 18:18
    2 comments
  • Winter! On trending #25!!!
    • alisaid_king
    • November 17, 2020 17:51
    3 comments
  • ATV vs Dirt Bike and their Off-Road Comparison
    • Permanently deleted user
    • November 17, 2020 15:18
    2 comments
  • Those who make your own stickers, what printer do you use?
    • Permanently deleted user
    • November 17, 2020 15:09
    2 comments
  • "sunrise" << trending in #50 try it once
    • jaay.patell
    • November 17, 2020 13:54
    2 comments
  • Mercury Lense?
    • Permanently deleted user
    • November 17, 2020 10:20
    1 comment
  • New Lens - XOMYD
    • seanbeaumont1
    • November 17, 2020 06:59
    1 comment
  • Trending page
    • Swarley 2211
    • November 17, 2020 02:33
    2 comments
  • New lens (Anime face )
    • Maha
    • November 17, 2020 00:11
    2 comments
  • Lens Inst.
    • tristenfult
    • November 17, 2020 00:07
    1 comment
  • How to modify an existing lens made by someone else?
    • Permanently deleted user
    • November 16, 2020 23:05
    1 comment
  • How can a favourite lens completely disappear from all searches?
    • Permanently deleted user
    • November 16, 2020 21:08
    1 comment
  • Cartoon Lens
    • tristenfult
    • November 16, 2020 20:34
    2 comments
  • Behavior Script not working with Tween Chains, getting same error message constantly
    • Permanently deleted user
    • November 16, 2020 20:28
    6 comments
  • Widowmaker
    • Dennis Windowmaker
    • November 16, 2020 19:21
    3 comments
  • TRUEVHS
    • RYΛN SHIELDS
    • November 16, 2020 15:42
    3 comments
  • [3D & SIMULATION] Snowman On Snapchat !
    • Maxime
    • November 27, 2020 16:36
    • Edited
    3 comments
  • Could rarely printing to a led printer cause problems in a long run?
    • Permanently deleted user
    • November 16, 2020 12:56
    1 comment
  • "Camera Roll" Lens Fixed
    • jaay.patell
    • November 16, 2020 08:19
    2 comments
  • New Lens — Neon Line!
    • Denis Rossiev
    • November 16, 2020 05:29
    6 comments
  • I hope that
    • athb.almsha3r
    • November 16, 2020 03:29
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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