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  • Multiple Expressions Actions Not working In phone Preview
    • Permanently deleted user
    • November 19, 2020 17:32
    • Edited
    0 comments
  • Trash
    • Permanently deleted user
    • November 19, 2020 17:06
    3 comments
  • Love Mode
    • Wenstrades
    • November 19, 2020 14:47
    2 comments
  • check out my neon butterflies filter!
    • tyyylerxxx
    • November 19, 2020 14:44
    2 comments
  • [Tutorial] Hand Segmentation - examples and workflow
    • Emiliusvgs
    • November 19, 2020 13:02
    2 comments
  • my lens was rejected due to a technical fault please help
    • jaay.patell
    • November 19, 2020 12:57
    2 comments
  • Pink Star - Glance โญ
    • dariusxu
    • November 19, 2020 10:15
    • Edited
    2 comments
  • Beach Vibes - W/ Grain
    • dariusxu
    • November 19, 2020 10:03
    1 comment
  • BOUJEE BLING!
    • dariusxu
    • November 19, 2020 09:55
    1 comment
  • Teddy Bear ๐Ÿป
    • dariusxu
    • November 19, 2020 09:36
    1 comment
  • "VINTAGE" ... with grain effects
    • vaibhavj_20
    • November 19, 2020 09:17
    3 comments
  • "VIBRANT" ... with added beauty
    • vaibhavj_20
    • November 19, 2020 09:15
    3 comments
  • "DARK" ... with added beauty
    • vaibhavj_20
    • November 19, 2020 09:13
    3 comments
  • Puppet on a String/Color w Kindness/Digital Pet
    • P Pascall
    • November 19, 2020 05:54
    4 comments
  • Zodiac signs
    • Permanently deleted user
    • November 19, 2020 02:39
    4 comments
  • new lens (cake )
    • Maha
    • November 19, 2020 00:10
    5 comments
  • I can't find "My Twin" mask in snap camera
    • Permanently deleted user
    • November 18, 2020 21:06
    3 comments
  • SpongeBob Flowers
    • Permanently deleted user
    • November 18, 2020 20:27
    1 comment
  • Beard removal and Face Strech
    • Permanently deleted user
    • November 18, 2020 18:45
    3 comments
  • Trending lens
    • N0rrah47
    • November 18, 2020 18:09
    1 comment
  • Movember
    • Permanently deleted user
    • November 18, 2020 17:59
    1 comment
  • My lens
    • N0rrah47
    • November 18, 2020 17:53
    1 comment
  • Lens rejected
    • r-aqqq
    • November 18, 2020 16:37
    2 comments
  • it is what it is
    • Permanently deleted user
    • November 18, 2020 16:14
    2 comments
  • How to calculate look at angle for Y axis?
    • Dofl Yun
    • November 18, 2020 15:42
    1 comment
  • Dutch Rappers Lens
    • baruchgeuze
    • November 18, 2020 13:20
    2 comments
  • Green eyes ๐Ÿ’š
    • war_jinn2020
    • November 18, 2020 12:13
    3 comments
  • Duplicate and mirror an object
    • Permanently deleted user
    • November 18, 2020 08:39
    2 comments
  • New Color
    • qatar4u
    • November 18, 2020 04:39
    3 comments
  • Gucci Snakes
    • seanbeaumont1
    • November 18, 2020 02:43
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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