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  • "Aesthetic streaks" by Karan Padhiar
    • karanpadhiar21
    • November 23, 2020 04:11
    3 comments
  • Snap Camera Lens To Use In Video Chat Or Meetings (touch)
    • priyf2020
    • November 23, 2020 00:52
    0 comments
  • sharpness
    • dritydrops
    • November 22, 2020 22:40
    1 comment
  • sharpness?
    • dritydrops
    • November 22, 2020 22:36
    6 comments
  • Explicit
    • Wenstrades
    • November 22, 2020 22:26
    3 comments
  • new lens ( The sea )
    • Maha
    • November 22, 2020 21:21
    2 comments
  • Tis The Season
    • Dennis Windowmaker
    • November 22, 2020 17:21
    3 comments
  • Destroying an object with a tween crashes tween script
    • dannymarree
    • November 22, 2020 17:17
    1 comment
  • try my Lenses
    • Permanently deleted user
    • November 22, 2020 14:01
    3 comments
  • I can't import my .jpeg .jpg .png (etc) files.
    • Permanently deleted user
    • November 22, 2020 13:49
    2 comments
  • snapchat creator
    • pranay_thakur
    • November 22, 2020 13:36
    4 comments
  • Help me to whitening the teeth.
    • amjadvk
    • November 22, 2020 13:27
    3 comments
  • Your creativity
    • mr.riad
    • November 22, 2020 12:50
    2 comments
  • For a Reason
    • mr.riad
    • November 22, 2020 12:44
    2 comments
  • snap cam opens but automaticlly close after 3 sec
    • Permanently deleted user
    • November 22, 2020 07:58
    2 comments
  • SPIDERMAN
    • Munzushka
    • November 22, 2020 07:04
    2 comments
  • Thanksgiving Day Filter
    • dariusxu
    • November 22, 2020 03:11
    2 comments
  • [Make-up] Shade Matching
    • realbakari
    • November 22, 2020 03:08
    2 comments
  • Face Warp
    • realbakari
    • November 22, 2020 03:06
    2 comments
  • tja kom o mys!!
    • maja_lundin
    • November 22, 2020 00:16
    1 comment
  • tja kom o mys!!
    • maja_lundin
    • November 22, 2020 00:15
    1 comment
  • Can not find Snap Inc Lens in Snap Camera
    • jlusb6
    • November 21, 2020 18:16
    1 comment
  • minor ISSUE WITH UX of this forum!
    • Permanently deleted user
    • November 21, 2020 14:30
    1 comment
  • Error Trying to Loop Through Array
    • Permanently deleted user
    • November 21, 2020 13:33
    1 comment
  • RIYA THAKUR
    • nikkworldwide
    • November 21, 2020 06:50
    2 comments
  • ROSE KAUR
    • nikkworldwide
    • November 21, 2020 06:50
    2 comments
  • WEDDING AMAN ARUSHI
    • nikkworldwide
    • November 21, 2020 06:47
    2 comments
  • HR 01 AMBALA
    • nikkworldwide
    • November 21, 2020 06:46
    2 comments
  • FACE TO FACE HARNOOR
    • nikkworldwide
    • November 21, 2020 06:45
    2 comments
  • BAI BAI GULAB SIDHU MOOSEWALA
    • nikkworldwide
    • November 21, 2020 06:44
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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