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  • coffee color filter lens
    • daw-v
    • December 22, 2020 12:22
    1 comment
  • The App On Microsoft Store
    • Hossam_Albesh
    • December 22, 2020 11:40
    2 comments
  • CHRISTMAS ... "frame along with Santa"
    • vaibhavj_20
    • December 22, 2020 09:29
    2 comments
  • BEACH ... "with date and vibrant effects"
    • vaibhavj_20
    • December 22, 2020 06:49
    2 comments
  • LIGHT LEAK
    • vaibhavj_20
    • December 22, 2020 06:48
    2 comments
  • PUBLIC PROFILE
    • clocksbroken
    • December 22, 2020 06:17
    1 comment
  • Which camera is best for my Life Coaching Classes?
    • Permanently deleted user
    • December 22, 2020 05:24
    1 comment
  • SUBSCRIBE ME ON SNAPCHAT TO UNLOCK ALL THE LENSES
    • Permanently deleted user
    • December 22, 2020 03:59
    2 comments
  • LENS STUDIO
    • g.raceclayton
    • December 22, 2020 03:48
    1 comment
  • Shiny Glassy Face and Baseball Cap
    • yviaj
    • December 22, 2020 02:15
    2 comments
  • christmas face filter
    • Rotem
    • December 22, 2020 01:49
    2 comments
  • Unlock lens with Scan feature
    • Cameron Jensen
    • December 21, 2020 21:33
    • Edited
    2 comments
  • [Beans] - SnapML
    • SirQu3ntin
    • December 21, 2020 16:52
    4 comments
  • [Aurora]
    • SirQu3ntin
    • December 21, 2020 16:47
    2 comments
  • Lens Forum [Dark-Mode]
    • SirQu3ntin
    • December 21, 2020 16:37
    1 comment
  • purple beauty filter lens
    • daw-v
    • December 21, 2020 16:37
    2 comments
  • Lens Studio will not let me login
    • jk_8877
    • December 21, 2020 16:29
    • Edited
    3 comments
  • Lens Error
    • devin_vasavong
    • December 21, 2020 15:45
    1 comment
  • My new lens for smooth face first attempt.
    • Permanently deleted user
    • December 21, 2020 15:09
    2 comments
  • How to use npm packages in lens studio???
    • gimbal_lock
    • December 21, 2020 12:49
    2 comments
  • Days of the week
    • LOVE
    • December 21, 2020 12:24
    • Edited
    0 comments
  • Snapscore freezed
    • adityasomraj
    • December 21, 2020 10:50
    8 comments
  • IPHONE X VIVID LENS
    • Permanently deleted user
    • December 21, 2020 10:23
    2 comments
  • Check out my new Lens
    • muhammad99sher
    • December 20, 2020 23:21
    2 comments
  • How can I solve this problem
    • Permanently deleted user
    • December 20, 2020 21:56
    0 comments
  • Glitch Phase
    • ilikeelliot007
    • December 20, 2020 21:12
    2 comments
  • Creator Account
    • laurensvddrift
    • December 20, 2020 20:50
    3 comments
  • Total Stats
    • laurensvddrift
    • December 20, 2020 20:07
    4 comments
  • snap camera closes
    • Permanently deleted user
    • December 20, 2020 18:32
    1 comment
  • Fritz AI and Christmas
    • RYΛN SHIELDS
    • December 20, 2020 15:41
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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