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  • Help Me Out
    • ahmad2001sadiq
    • April 30, 2021 23:39
    0 comments
  • My new lens Soft look I hope you like it
    • Krishna Bhagwagar
    • April 30, 2021 22:37
    2 comments
  • New lens(Upload1)
    • babaty_shaz
    • April 30, 2021 22:36
    2 comments
  • New lens(princess1)
    • babaty_shaz
    • April 30, 2021 22:35
    2 comments
  • New lens(jolie)
    • babaty_shaz
    • April 30, 2021 22:33
    2 comments
  • New lens(roy)
    • babaty_shaz
    • April 30, 2021 22:32
    2 comments
  • New lens(Amenda3
    • babaty_shaz
    • April 30, 2021 22:31
    2 comments
  • New lens(Ubload2)
    • babaty_shaz
    • April 30, 2021 22:30
    2 comments
  • New lens (LOVE)
    • babaty_shaz
    • April 30, 2021 22:29
    0 comments
  • (SHADO)
    • babaty_shaz
    • April 30, 2021 22:27
    0 comments
  • mandila2
    • babaty_shaz
    • April 30, 2021 22:24
    0 comments
  • Stone Style [SnapML]
    • nea
    • April 30, 2021 22:13
    6 comments
  • The Flash
    • Malachi Jones
    • April 30, 2021 22:11
    0 comments
  • X-Ray Style [SnapML]
    • nea
    • April 30, 2021 22:05
    0 comments
  • Walking Style [SnapML]
    • nea
    • April 30, 2021 22:01
    0 comments
  • XPlain ( Face lens )
    • Adnanelbalushi
    • April 30, 2021 21:19
    1 comment
  • XPlain ( Face lens )
    • Adnanelbalushi
    • April 30, 2021 21:19
    0 comments
  • XPlain ( Face lens )
    • Adnanelbalushi
    • April 30, 2021 21:19
    0 comments
  • XPlain ( Face lens )
    • Adnanelbalushi
    • April 30, 2021 21:19
    0 comments
  • Minecraft Filter
    • Malachi Jones
    • April 30, 2021 20:54
    1 comment
  • 18 Copies Lens
    • ibra
    • April 30, 2021 21:35
    • Edited
    0 comments
  • lens studio
    • adskhalifa
    • April 30, 2021 20:27
    0 comments
  • my new lens
    • niksmanuja
    • April 30, 2021 19:50
    0 comments
  • "lense should utilize camera" solution
    • appelsiensam
    • April 30, 2021 19:37
    2 comments
  • definitions.
    • Maya🦋
    • April 30, 2021 15:41
    2 comments
  • TweenTransform
    • benzmx5
    • April 30, 2021 15:11
    0 comments
  • Stunning Girl
    • Itzgardy
    • April 30, 2021 12:55
    1 comment
  • coffee green
    • Abdullah0009
    • April 30, 2021 12:42
    0 comments
  • AUSTRIA
    • Abdullah0009
    • April 30, 2021 12:42
    0 comments
  • blazee x1
    • Abdullah0009
    • April 30, 2021 12:40
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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