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  • Moon Grain
    • Aloka
    • May 24, 2021 08:52
    1 comment
  • Unable to preview template or new project in Snapchat
    • Bart T.
    • May 24, 2021 03:58
    • Edited
    5 comments
  • Soapy Film | SnapML
    • Permanently deleted user
    • May 24, 2021 02:20
    3 comments
  • Color Zebra | SnapML
    • Permanently deleted user
    • May 24, 2021 01:10
    2 comments
  • Distort Transition Lens
    • ibra
    • May 23, 2021 23:33
    7 comments
  • Green Glow | SnapML
    • Permanently deleted user
    • May 23, 2021 22:36
    3 comments
  • Outer Banks Season 2 Lens
    • Malachi Jones
    • May 23, 2021 22:23
    2 comments
  • Free
    • Permanently deleted user
    • May 23, 2021 22:02
    1 comment
  • Shopping AR Call To Action
    • Permanently deleted user
    • May 23, 2021 21:55
    1 comment
  • A34 a new lenses for face
    • ahmad_chiway
    • May 23, 2021 18:57
    2 comments
  • A34 a new lenses for face
    • ahmad_chiway
    • May 23, 2021 18:57
    4 comments
  • A33 a new lenses for face
    • ahmad_chiway
    • May 23, 2021 18:56
    2 comments
  • New lens
    • athb.almsha3r
    • May 23, 2021 16:55
    0 comments
  • Cupcake
    • athb.almsha3r
    • May 23, 2021 16:54
    8 comments
  • 3D-Tomato
    • athb.almsha3r
    • May 23, 2021 16:52
    7 comments
  • New lens
    • athb.almsha3r
    • May 23, 2021 16:50
    0 comments
  • 3D-Lemon
    • athb.almsha3r
    • May 23, 2021 16:49
    0 comments
  • My new tan lens
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 23, 2021 14:45
    6 comments
  • Audio Issue
    • ibra
    • May 23, 2021 14:44
    2 comments
  • Creator Profile is not connected to my account
    • Permanently deleted user
    • May 23, 2021 14:39
    7 comments
  • Let Dancing The Planet Lens
    • ibra
    • May 23, 2021 14:28
    8 comments
  • Let Dancing The Planet Lens
    • ibra
    • May 23, 2021 14:26
    • Edited
    0 comments
  • Rose Glose
    • Permanently deleted user
    • May 23, 2021 12:44
    4 comments
  • Dark and Cool VFX first time ever
    • renas_sh95
    • May 23, 2021 12:13
    6 comments
  • Error when publishing lenses
    • mehla_sachin
    • May 23, 2021 08:35
    1 comment
  • White screen while Publishing Lenses
    • mehla_sachin
    • May 23, 2021 08:34
    0 comments
  • UNAUTHORISED
    • mehla_sachin
    • May 23, 2021 08:34
    0 comments
  • Authentication Error
    • mehla_sachin
    • May 23, 2021 08:33
    0 comments
  • WHITE SCREEN
    • mehla_sachin
    • May 23, 2021 08:32
    0 comments
  • 2 face lens
    • Customer report
    • May 23, 2021 06:54
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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