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  • Evening effects
    • Hsn4-4
    • May 28, 2021 22:24
    2 comments
  • new lenses try out caio
    • ahmad_chiway
    • May 28, 2021 21:06
    2 comments
  • new lenses try out zombie
    • ahmad_chiway
    • May 28, 2021 21:05
    1 comment
  • new lenses try out Gifaffe
    • ahmad_chiway
    • May 28, 2021 21:04
    2 comments
  • WeirdEye
    • Wenstrades
    • May 28, 2021 21:00
    2 comments
  • Film 135
    • gagzslach
    • May 28, 2021 18:55
    2 comments
  • Glass techno mask
    • Permanently deleted user
    • May 28, 2021 17:09
    2 comments
  • First lens
    • Gini -.-
    • May 28, 2021 16:09
    3 comments
  • so sad
    • athb.almsha3r
    • May 28, 2021 16:06
    6 comments
  • Suggestions
    • Hsn4-4
    • May 28, 2021 15:42
    0 comments
  • Clock night is a time and day lens with a very nice effect. Try it now
    • Aboday.123
    • May 28, 2021 14:38
    2 comments
  • covid-19 new lens
    • Aboday.123
    • May 28, 2021 14:37
    2 comments
  • covid-19 new lens
    • Aboday.123
    • May 28, 2021 14:37
    1 comment
  • Burger Man new lens
    • Aboday.123
    • May 28, 2021 14:36
    2 comments
  • Ab-face 12 beautiful face lenses
    • Aboday.123
    • May 28, 2021 14:34
    2 comments
  • Overlay 3D Mesh on Face Mask?
    • Joel Shaughnessy
    • May 28, 2021 12:45
    11 comments
  • [TEMPLATE] Light Kit
    • Nathansandars
    • May 28, 2021 12:09
    • Edited
    6 comments
  • New Lens "Ralphie Calling"
    • sevar
    • May 28, 2021 18:48
    • Edited
    5 comments
  • New Lens "Ralphie Calling"
    • sevar
    • May 28, 2021 11:25
    2 comments
  • New Lens "slider"
    • sevar
    • May 28, 2021 11:21
    2 comments
  • Adding from Adobe After Effects to Snap Lens
    • Permanently deleted user
    • May 28, 2021 09:59
    6 comments
  • XNino
    • Adnanelbalushi
    • May 28, 2021 09:51
    2 comments
  • XNino
    • Adnanelbalushi
    • May 28, 2021 09:51
    1 comment
  • Rosy Grain
    • Adnanelbalushi
    • May 28, 2021 09:04
    9 comments
  • Lens not showing in creator profile
    • Permanently deleted user
    • May 28, 2021 08:29
    2 comments
  • Realistic Soap Bubbles Lens (Bubble Blush)
    • Wasim Ghole
    • May 28, 2021 07:01
    • Edited
    8 comments
  • How to make money from making lenses
    • tyler8soccer
    • May 28, 2021 06:33
    4 comments
  • make it easy to switch from each screen sometimes it to much to look at at one time
    • tyler8soccer
    • May 28, 2021 06:30
    0 comments
  • Form to join the Lenses Program and earn rewards from making lenses
    • tyler8soccer
    • May 28, 2021 06:29
    1 comment
  • The Kid Laroi SoundBoard
    • tyler8soccer
    • May 28, 2021 06:27
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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