We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey!
Try exporting the animation you've made as a .gif or a .png sequence
A .gif file should work just fine when importing into Lens Studio.
If not, export it as a .png sequence. AE will export your animation frame by frame. (make sure you save it to an extra folder or your output will be spammed with image files ^^)
Then using all of the frames you can create a 2D animation from files.
After choosing the images that your animation consists of you will see this window.
There you can edit the settings to your liking. When you are happy with the result you can press "Ok" and your animation will be ready to use! :)
That's just a quick overview of the features. You can read a more detailed guide here:
2D Animation
If you have further questions, feel free to reply to my comment and I will respond as soon as I can!
~Ian
Thankyou so much! I've managed to get the image on to snap lens however the movement in the animation hasn't transferred over?
Hey!
If the animation starts playing once and then stops, my best guess would be to check if you have "Always Play" enabled. When clicking on the animation in your Resources a window like this should pop up.
If it doesn't move at all, please check if the icon of your animation looks like the bottom (highlighted) icon? If it looks like the top icon, it's just a still image and not an animation.
Have you exported your animation as a .gif file, or as a .png sequence?
If you could answer these questions for me, I can get a clearer picture of what might've gone wrong / what you need to change to get your animation to work. ^^
Hey!
If the animation starts playing once and then stops, my best guess would be to check if you have "Always Play" enabled. When clicking on the animation in your Resources a window like this should pop up.
If it doesn't move at all, please check if the icon of your animation looks like the bottom (highlighted) icon? If it looks like the top icon, it's just a still image and not an animation.
Have you exported your animation as a .gif file, or as a .png sequence?
If you could answer these questions for me, I can get a clearer picture of what might've gone wrong / what you need to change to get your animation to work. ^^
Hey, @...!
I'm sorry for the delay in my reply.
My first guess that you could check out the "Body Mesh" Template in Lens Studio, so the user is actually wearing the shirt. I think that template would give you the closest effect and requires quite a lot of work to figure out/edit so it's just a shirt.
I personally still find more and more new stuff every day using Lens Studio, so if I find something that will help you, I'll let you know! ^^
Hey,
I got some help regarding this from the following post:
https://community.adobe.com/t5/mixamo-discussions/update-to-child-for-adobe-and-mixamo-fuse/m-p/apksnetwork
and it might also help you in anyway.
Thanks