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  • Frozen Evergreen | SnapML
    • Permanently deleted user
    • May 29, 2021 23:10
    2 comments
  • Galactal | SnapML
    • Permanently deleted user
    • May 29, 2021 23:02
    1 comment
  • Abstract Triangles | SnapML
    • Permanently deleted user
    • May 29, 2021 22:48
    0 comments
  • Multi-Frosting | SnapML
    • Permanently deleted user
    • May 29, 2021 22:48
    1 comment
  • Purple Saturation | SnapML
    • Permanently deleted user
    • May 29, 2021 22:47
    1 comment
  • Neon RGB | SnapML
    • Permanently deleted user
    • May 29, 2021 22:47
    1 comment
  • Molten Glass | SnapML
    • Permanently deleted user
    • May 29, 2021 22:47
    1 comment
  • Teal Waves | SnapML
    • Permanently deleted user
    • May 29, 2021 22:46
    2 comments
  • Rain Ripples | SnapML
    • Permanently deleted user
    • May 29, 2021 22:46
    2 comments
  • Blue Scribbles | SnapML
    • Permanently deleted user
    • May 29, 2021 22:46
    3 comments
  • Colorful | SnapML
    • Permanently deleted user
    • May 29, 2021 22:45
    2 comments
  • Clouds | SnapML
    • Permanently deleted user
    • May 29, 2021 22:45
    2 comments
  • Blue and Maroon | SnapML
    • Permanently deleted user
    • May 29, 2021 22:45
    1 comment
  • Tree Bark | SnapML
    • Permanently deleted user
    • May 29, 2021 22:44
    2 comments
  • Fiery Outline | SnapML
    • Permanently deleted user
    • May 29, 2021 22:44
    2 comments
  • Dots | SnapML
    • Permanently deleted user
    • May 29, 2021 22:44
    2 comments
  • VITA [VISUAL SCRIPT]
    • Itsdasan1
    • May 29, 2021 21:51
    4 comments
  • A21 new lenses try out autumn
    • ahmad_chiway
    • May 29, 2021 19:34
    0 comments
  • a20 new lenses try out
    • ahmad_chiway
    • May 29, 2021 19:33
    0 comments
  • A19 new lenses try out 3D golf ball
    • ahmad_chiway
    • May 29, 2021 19:32
    0 comments
  • post pending for approval
    • Rotem
    • May 29, 2021 18:33
    3 comments
  • analytics problem
    • Rotem
    • May 29, 2021 18:30
    • Edited
    0 comments
  • how do i make a lens work on two people?
    • Kyra
    • May 29, 2021 15:27
    1 comment
  • Need Help
    • umair_iqbal70
    • May 29, 2021 13:27
    2 comments
  • VFX Phoenix Bird [Animated 3D]
    • nea
    • May 29, 2021 12:01
    • Edited
    5 comments
  • GLITCHLY
    • nea
    • May 29, 2021 11:16
    • Edited
    4 comments
  • check out my lens "bluesthetic"
    • shravaniman
    • May 29, 2021 11:13
    2 comments
  • Samar
    • Abdullah0009
    • May 29, 2021 05:12
    1 comment
  • Problem Involving Community Lens
    • ethan-jcs
    • May 29, 2021 04:05
    1 comment
  • clown
    • Maha
    • May 28, 2021 22:45
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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