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  • Aesthetic Black
    • mr_dorvi
    • June 14, 2021 07:55
    1 comment
  • Quick Solution To Getting Rid Of The Business Ad Account & Getting Back Your Public Profile.
    • Itzjustkazz
    • June 14, 2021 06:34
    3 comments
  • Navigation Controller Question
    • Jhonnel Pica
    • June 14, 2021 05:57
    1 comment
  • eyes and mouth
    • a_7q77
    • June 14, 2021 04:06
    2 comments
  • reverse flash/3D
    • creatorwill
    • June 14, 2021 03:19
    8 comments
  • He's Wayyy too funny
    • Itzjustkazz
    • June 14, 2021 03:04
    3 comments
  • 3D Obj Cycle
    • Wayne Lambo
    • June 14, 2021 02:04
    2 comments
  • background sky illustration
    • a_7q77
    • June 14, 2021 00:50
    3 comments
  • Graphic with audio
    • a_7q77
    • June 14, 2021 00:44
    2 comments
  • HDR
    • a_7q77
    • June 14, 2021 00:41
    2 comments
  • Dust !
    • a_7q77
    • June 14, 2021 00:37
    • Edited
    0 comments
  • Chromatic
    • realbakari
    • June 14, 2021 00:29
    3 comments
  • Sunset Vibe
    • realbakari
    • June 14, 2021 00:28
    3 comments
  • bokeh lens with date and time
    • a_7q77
    • June 14, 2021 00:25
    3 comments
  • kira kira and Audio
    • a_7q77
    • June 14, 2021 16:55
    • Edited
    3 comments
  • New lens "Dark"
    • sevar
    • June 13, 2021 22:13
    3 comments
  • Snapchat bugged after Quick Start
    • Permanently deleted user
    • June 13, 2021 21:51
    1 comment
  • How do I delete my business account?
    • Itzjustkazz
    • June 13, 2021 21:39
    3 comments
  • Check out "mixed emotions”
    • Itzjustkazz
    • June 13, 2021 21:38
    5 comments
  • Check out “Jade”
    • Itzjustkazz
    • June 13, 2021 21:37
    3 comments
  • fine art
    • a_7q77
    • June 13, 2021 17:48
    2 comments
  • graphic desing
    • a_7q77
    • June 13, 2021 17:45
    2 comments
  • "Wood face"
    • Permanently deleted user
    • June 13, 2021 17:34
    5 comments
  • NEW LENSES TRY OUT YOOP FACE
    • ahmad_chiway
    • June 13, 2021 16:20
    2 comments
  • NEW LENSES TRY OUT FOXEE FACE
    • ahmad_chiway
    • June 13, 2021 16:19
    1 comment
  • NEW LENSES A23 DOG STYLE
    • ahmad_chiway
    • June 13, 2021 16:18
    2 comments
  • Bloodshot Eyes
    • realbakari
    • June 13, 2021 13:35
    2 comments
  • Moody Blue
    • realbakari
    • June 13, 2021 13:20
    2 comments
  • 2021 Graduates
    • realbakari
    • June 13, 2021 13:17
    3 comments
  • Food Reaction
    • realbakari
    • June 13, 2021 13:16
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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