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  • lens rejected !
    • yuv1i
    • July 26, 2021 04:15
    2 comments
  • How to increase the speed of tween transform over time
    • Justin Melillo
    • July 26, 2021 01:06
    0 comments
  • How to track how many times a collision has happened
    • Justin Melillo
    • July 26, 2021 01:03
    0 comments
  • Check Out The First Two Lenses I've Made Since 1/30/21
    • Dustinawesome20
    • July 26, 2021 00:06
    2 comments
  • can we get deleted project back ?
    • yuv1i
    • July 25, 2021 23:34
    • Edited
    3 comments
  • NEW LENSES TRY OUT GIRAFFE DANCE
    • ahmad_chiway
    • July 25, 2021 20:04
    1 comment
  • "Light Galactic"
    • Permanently deleted user
    • July 25, 2021 20:03
    2 comments
  • NEW LENSES TRY OUT GHOST
    • ahmad_chiway
    • July 25, 2021 20:02
    1 comment
  • NEW LENSES TRY OUT NATURE
    • ahmad_chiway
    • July 25, 2021 20:02
    1 comment
  • Is it possible to activate the flash while filming on Snapchat on some phones?
    • Permanently deleted user
    • July 25, 2021 19:04
    1 comment
  • Making public profile for Snapchat lenses and website link?
    • Permanently deleted user
    • July 25, 2021 18:15
    3 comments
  • drive your car
    • Faisal
    • July 25, 2021 17:06
    0 comments
  • Lens Snapchat
    • Cydia_raed70
    • July 25, 2021 16:53
    1 comment
  • Lens Snapchat
    • Cydia_raed70
    • July 25, 2021 16:52
    1 comment
  • HN : Check it out !
    • a_ij
    • July 25, 2021 15:20
    2 comments
  • Lamp light (new lens)
    • bishal_mehta
    • July 25, 2021 14:36
    3 comments
  • SHADY R8 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:43
    1 comment
  • HAZEL R9 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:42
    1 comment
  • LUNA R10 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:41
    1 comment
  • JASPER R11 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:41
    1 comment
  • SILAS R12 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:40
    1 comment
  • CARDY R13 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:40
    1 comment
  • OLIVA R14 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:39
    1 comment
  • AVA R15 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:39
    1 comment
  • HDR R18 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:38
    1 comment
  • mila R19 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:37
    1 comment
  • LILY R21 (new lens)
    • Rebwardlawar
    • July 25, 2021 13:37
    1 comment
  • Holographic Demon (AR LENS)
    • realastn
    • July 25, 2021 08:06
    4 comments
  • Version 4.1 Network Error
    • Jhonnel Pica
    • July 25, 2021 06:00
    11 comments
  • Shape Lens
    • Permanently deleted user
    • July 25, 2021 04:02
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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