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  • BTS
    • btsbighitteam
    • August 10, 2021 08:41
    0 comments
  • Check out my new lens Beautiful blue eyes
    • flynnhewlett
    • August 10, 2021 08:40
    0 comments
  • I need the gold star verification please so that my glasses get more reach with the public
    • Comedy057
    • August 10, 2021 00:17
    2 comments
  • Comedy057
    • Comedy057
    • August 10, 2021 00:14
    1 comment
  • New lens (open watch)
    • a.m3mri2
    • August 10, 2021 00:01
    0 comments
  • New lens( open IPhone)
    • a.m3mri2
    • August 10, 2021 00:01
    1 comment
  • i need verification gold star
    • Permanently deleted user
    • August 09, 2021 20:45
    1 comment
  • new LENSES try out good night
    • ahmad_chiway
    • August 09, 2021 20:02
    0 comments
  • MetHuman lens is live 😀 🦾
    • a.m3mri2
    • August 09, 2021 20:01
    0 comments
  • new LENSES try out good morning
    • ahmad_chiway
    • August 09, 2021 20:01
    0 comments
  • new LENSES try out butterfly
    • ahmad_chiway
    • August 09, 2021 20:00
    0 comments
  • new LENSES try out heart emoji
    • ahmad_chiway
    • August 09, 2021 20:00
    0 comments
  • new LENSES try out x-ray
    • ahmad_chiway
    • August 09, 2021 19:57
    0 comments
  • Mushroom Blush
    • baigel1345
    • August 09, 2021 19:57
    • Edited
    0 comments
  • Realistic Neck Tattoo Binding
    • Jorik Rosa
    • August 09, 2021 17:24
    • Edited
    10 comments
  • Sandy & dark mod :
    • a4-x4
    • August 09, 2021 17:15
    • Edited
    2 comments
  • VIRTUAL CAMERA
    • Permanently deleted user
    • August 09, 2021 15:39
    0 comments
  • Ryomen Sukuna
    • Helena Bahdzel
    • August 09, 2021 10:09
    0 comments
  • GLOWING
    • creatorwill
    • August 09, 2021 09:25
    1 comment
  • CHECK OUT “PANCAKES”! 🥞
    • loganclark_1
    • August 09, 2021 04:32
    • Edited
    3 comments
  • Im new how did i go?
    • flynnhewlett
    • August 09, 2021 02:52
    2 comments
  • Cant find this filter on Snap Camera
    • briansfv
    • August 08, 2021 22:02
    1 comment
  • AQUA TRACKING
    • abhinav1285
    • August 08, 2021 21:30
    2 comments
  • 3D smile
    • Hsn4-4
    • August 08, 2021 21:20
    2 comments
  • Smile Score / TikTok Trend
    • Denis Rossiev
    • August 08, 2021 16:35
    2 comments
  • akramakm01 lunar
    • akm_creator
    • August 08, 2021 15:17
    1 comment
  • Rosly
    • Aloka
    • August 08, 2021 14:16
    1 comment
  • Mirror Parallax
    • Wasim Ghole
    • August 08, 2021 12:51
    2 comments
  • Can I make Landmarker lens for custom location?
    • Permanently deleted user
    • August 08, 2021 11:37
    4 comments
  • Augmented Reality World (Old Street)
    • realastn
    • August 08, 2021 05:54
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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