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  • Freeze image
    • qatar4u
    • April 21, 2022 23:45
    0 comments
  • GLB Normal Maps Broken in 4.16.1
    • Solomon Blair
    • April 21, 2022 19:51
    • Edited
    0 comments
  • I can't open the app
    • Permanently deleted user
    • April 21, 2022 19:48
    2 comments
  • how to pan around objects in lens studio
    • Permanently deleted user
    • April 21, 2022 18:57
    0 comments
  • [2D] Most viral lenses
    • appelsiensam
    • April 21, 2022 13:07
    0 comments
  • [AI] Most viral lenses
    • appelsiensam
    • April 21, 2022 13:06
    0 comments
  • [SCRIPTING] my most viral creations
    • appelsiensam
    • April 21, 2022 13:03
    0 comments
  • [3D Tracking] my most viral creations
    • appelsiensam
    • April 21, 2022 12:52
    1 comment
  • Bunny Template
    • FROOS_3SL
    • April 21, 2022 06:39
    4 comments
  • Daredevil
    • Sofunnyvidz
    • April 21, 2022 02:11
    0 comments
  • Daisy Crown
    • Sofunnyvidz
    • April 21, 2022 02:09
    0 comments
  • Gold Scarf
    • Sofunnyvidz
    • April 21, 2022 01:59
    0 comments
  • Which Batman
    • Sofunnyvidz
    • April 21, 2022 01:53
    0 comments
  • Doodle Book
    • Sofunnyvidz
    • April 21, 2022 01:47
    0 comments
  • Catwoman Mask
    • Sofunnyvidz
    • April 21, 2022 01:42
    0 comments
  • Batman Mask
    • Sofunnyvidz
    • April 21, 2022 01:40
    0 comments
  • Which Broadway R U
    • Sofunnyvidz
    • April 21, 2022 01:37
    0 comments
  • Kate Bishop
    • Sofunnyvidz
    • April 21, 2022 01:32
    0 comments
  • Euphoria Makeup
    • Sofunnyvidz
    • April 21, 2022 01:27
    0 comments
  • St Patricks Day
    • Sofunnyvidz
    • April 21, 2022 01:18
    0 comments
  • Pink Lans
    • Ww888pp
    • April 21, 2022 01:18
    1 comment
  • Disney Villain
    • Sofunnyvidz
    • April 21, 2022 01:10
    0 comments
  • Loki Crown
    • Sofunnyvidz
    • April 21, 2022 01:04
    0 comments
  • HDR RED LINE
    • Y3-j
    • April 20, 2022 23:39
    1 comment
  • Statue Of Liberty
    • Sofunnyvidz
    • April 20, 2022 23:32
    0 comments
  • Gold Mustache
    • Sofunnyvidz
    • April 20, 2022 23:31
    0 comments
  • Long Face
    • Sofunnyvidz
    • April 20, 2022 23:29
    0 comments
  • The Matrix
    • Sofunnyvidz
    • April 20, 2022 23:28
    0 comments
  • Raining Money
    • Sofunnyvidz
    • April 20, 2022 23:22
    0 comments
  • Green Heart Crown
    • Sofunnyvidz
    • April 20, 2022 23:21
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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