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  • “Cosmetic mask”
    • snapbyviko
    • October 28, 2021 04:26
    1 comment
  • Turn off one Ortho Cam, display the other on Record
    • Wayne Lambo
    • October 28, 2021 00:17
    2 comments
  • SENTINELS PROJECT THANKS FOR WATCHING
    • yougraph
    • October 28, 2021 00:00
    0 comments
  • Indie X Grain by J filter/lens disappeared :(
    • dianahale3
    • October 27, 2021 18:30
    3 comments
  • The filter/lens I was in love with disappeares
    • dianahale3
    • October 27, 2021 18:28
    0 comments
  • Twerking Ghost
    • Permanently deleted user
    • October 27, 2021 15:57
    0 comments
  • can you solve this issue??
    • maheshrawat022
    • October 27, 2021 15:10
    0 comments
  • [Face Expressions] Spooky Pumpkin on Snapchat !
    • Maxime
    • October 27, 2021 14:42
    0 comments
  • Unable to select Snap Camera in Zoom
    • Gtay
    • October 27, 2021 14:35
    0 comments
  • ALWAYS TIRED
    • justin.crx
    • October 27, 2021 14:35
    0 comments
  • DRAGONN
    • justin.crx
    • October 27, 2021 14:34
    0 comments
  • Pumpkin
    • Permanently deleted user
    • October 27, 2021 13:10
    0 comments
  • Forgot my Email and Password Where I sign In
    • Permanently deleted user
    • October 27, 2021 11:32
    1 comment
  • Création filtre, pas d'affichage
    • clementolv
    • October 27, 2021 09:39
    2 comments
  • “Horned Helmet”
    • snapbyviko
    • October 27, 2021 05:38
    0 comments
  • Many special lenses here ^_^
    • Permanently deleted user
    • October 27, 2021 04:26
    1 comment
  • new LENSES TRY OUT makeupe
    • ahmad_chiway
    • October 26, 2021 21:22
    0 comments
  • new LENSES TRY OUT saw
    • ahmad_chiway
    • October 26, 2021 21:19
    0 comments
  • new LENSES TRY OUT hande
    • ahmad_chiway
    • October 26, 2021 21:18
    0 comments
  • new LENSES TRY OUT zile
    • ahmad_chiway
    • October 26, 2021 21:17
    0 comments
  • new LENSES TRY OUT seno
    • ahmad_chiway
    • October 26, 2021 21:17
    0 comments
  • new LENSES TRY OUT novs
    • ahmad_chiway
    • October 26, 2021 21:15
    0 comments
  • new LENSES TRY OUT mores
    • ahmad_chiway
    • October 26, 2021 21:14
    0 comments
  • new LENSES TRY OUT monza
    • ahmad_chiway
    • October 26, 2021 21:13
    0 comments
  • new LENSES TRY OUT bazly
    • ahmad_chiway
    • October 26, 2021 21:13
    0 comments
  • new LENSES TRY OUT saly
    • ahmad_chiway
    • October 26, 2021 21:11
    0 comments
  • Claw Scratch 🔥🎃
    • Permanently deleted user
    • October 26, 2021 19:13
    • Edited
    0 comments
  • Happy Halloween !!!
    • Adem Senq :
    • October 26, 2021 18:49
    0 comments
  • “Candy Crown”
    • snapbyviko
    • October 26, 2021 15:21
    0 comments
  • Dust & Sparkles
    • realbakari
    • October 26, 2021 15:09
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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