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  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=c8a449a3296742c997b85a673f44bd95&metadata=01
    • Permanently deleted user
    • October 31, 2021 10:02
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=9e744d9376b841ebb94c50a91c0b1c5c&metadata=01
    • الجوهر
    • October 31, 2021 07:34
    1 comment
  • Spectacles 2021 Getting Started
    • Atley Loughridge
    • October 31, 2021 07:26
    • Edited
    1 comment
  • zoom meet
    • hung đinh
    • October 31, 2021 06:58
    2 comments
  • “Winter Cap”
    • snapbyviko
    • October 31, 2021 06:21
    0 comments
  • Indie X Grain by J filter/lens disappeared :(
    • dianahale3
    • October 31, 2021 05:58
    1 comment
  • Do my lenses come under commercial use?
    • rubal 17
    • October 31, 2021 04:40
    2 comments
  • halloween lens
    • adskhalifa
    • October 31, 2021 00:19
    1 comment
  • Where are photos take in Snap Camera?
    • Permanently deleted user
    • October 30, 2021 21:03
    1 comment
  • [Squid Game] Who's Who
    • realbakari
    • October 30, 2021 16:08
    0 comments
  • Urban Cowboy
    • realbakari
    • October 30, 2021 16:05
    0 comments
  • Squid Game Invite
    • realbakari
    • October 30, 2021 16:04
    0 comments
  • New night drive lns
    • minimasina
    • October 30, 2021 13:17
    0 comments
  • Spooky Witch
    • gkalra321
    • October 30, 2021 06:39
    • Edited
    0 comments
  • Lost config when Importing Prefab
    • Kevinhabich
    • October 30, 2021 03:50
    0 comments
  • “Falling Money”
    • snapbyviko
    • October 30, 2021 03:48
    0 comments
  • Baseball Bat
    • realbakari
    • October 30, 2021 01:50
    0 comments
  • Hockey Mask
    • realbakari
    • October 30, 2021 01:22
    0 comments
  • Hockey Helmet
    • realbakari
    • October 30, 2021 01:21
    0 comments
  • I have a question about verifying my account and getting my certified Lens Builder account
    • muhannadmujali
    • October 30, 2021 01:13
    2 comments
  • New Lens , Tony Ghazal
    • muhannadmujali
    • October 30, 2021 00:53
    3 comments
  • Light control ، Tony Ghazal
    • muhannadmujali
    • October 30, 2021 00:50
    0 comments
  • 2D Tony
    • muhannadmujali
    • October 30, 2021 00:44
    0 comments
  • Try On augmented reality
    • muhannadmujali
    • October 30, 2021 00:42
    0 comments
  • Beard MD
    • muhannadmujali
    • October 30, 2021 00:39
    0 comments
  • Eyegl
    • muhannadmujali
    • October 30, 2021 00:36
    0 comments
  • Fresh Makeup
    • realbakari
    • October 30, 2021 00:30
    0 comments
  • Beards
    • realbakari
    • October 30, 2021 00:29
    0 comments
  • Glass Ball Head
    • realbakari
    • October 30, 2021 00:28
    0 comments
  • Bloody Queen
    • realbakari
    • October 30, 2021 00:28
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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