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  • Good morning from Seif Designer lenses A.J. mask try it
    • SAIF
    • May 23, 2022 07:20
    0 comments
  • goodmorning
    • Sarah Said gaming
    • May 23, 2022 07:05
    0 comments
  • Clear Light
    • Faris
    • May 22, 2022 18:48
    0 comments
  • 3D objects exactly full screen
    • Meshmaker
    • May 22, 2022 08:34
    • Edited
    4 comments
  • Lens Faris 1
    • Faris
    • May 22, 2022 01:39
    0 comments
  • today Lens
    • Faris
    • May 22, 2022 00:44
    0 comments
  • New Lens | LAZY
    • Abdullah Alahmadi
    • May 21, 2022 13:32
    1 comment
  • it is snake
    • Faris
    • May 21, 2022 03:21
    1 comment
  • Fx Face
    • Faris
    • May 20, 2022 19:20
    0 comments
  • Is there a centralized database or catalog where we can view all Snap Lens projects created?
    • Jerry Cai
    • May 20, 2022 10:56
    1 comment
  • Mouth Mouth and Mouth
    • lakshan_costa
    • May 20, 2022 06:39
    2 comments
  • Using AR for Marketing outside Snapchat
    • Andreas Steiner
    • May 19, 2022 13:35
    1 comment
  • Time
    • Y3-j
    • May 19, 2022 11:59
    1 comment
  • legacybillboard
    • silentwall-29
    • May 19, 2022 09:58
    1 comment
  • The Flower Face
    • Faris
    • May 19, 2022 03:59
    0 comments
  • Long face with Long ears. LMAO
    • lakshan_costa
    • May 18, 2022 16:03
    2 comments
  • Why does my name appear as null?
    • lakshan_costa
    • May 18, 2022 10:49
    3 comments
  • Snapchat Law Enforcement Question
    • possibledozen
    • May 18, 2022 06:53
    • Edited
    0 comments
  • Uniform Screen Space Scaling While Maintaining Relative Positions
    • Zach Thomas
    • May 17, 2022 23:41
    2 comments
  • Audio fadeOutTime does not work, but fadeInTime does
    • Zach Thomas
    • May 17, 2022 21:04
    1 comment
  • Lens Studio Not Responding Error
    • Austin Martinez
    • May 17, 2022 18:16
    1 comment
  • Subscribers are unable to see my posts correctly
    • FC yt
    • May 17, 2022 15:40
    1 comment
  • Recommend me custom lense for my Snapchat
    • James Smith
    • May 17, 2022 15:24
    1 comment
  • face purifying lens
    • L0h.7
    • May 17, 2022 10:53
    1 comment
  • Fouz
    • SAIF
    • May 17, 2022 09:52
    0 comments
  • NH ‏filter #فلتر
    • SAIF
    • May 17, 2022 09:51
    0 comments
  • girls filter
    • SAIF
    • May 17, 2022 09:49
    3 comments
  • How to move/adjust size of camera
    • Cassidy Lane
    • May 17, 2022 09:16
    1 comment
  • How to design a 3d lens
    • ttt
    • May 16, 2022 18:13
    5 comments
  • Hair Simulation & Segmentation
    • Pete Collins
    • May 16, 2022 14:56
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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