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  • Today view-1.2m
    • snapbyviko
    • December 25, 2021 01:46
    0 comments
  • Christmas-Hat
    • Permanently deleted user
    • December 24, 2021 21:41
    0 comments
  • devil-3D
    • Permanently deleted user
    • December 24, 2021 21:40
    0 comments
  • tree-head
    • Permanently deleted user
    • December 24, 2021 21:40
    0 comments
  • Snowman
    • Permanently deleted user
    • December 24, 2021 21:38
    0 comments
  • Trip-x
    • Permanently deleted user
    • December 24, 2021 21:37
    0 comments
  • valentinos-3D
    • Permanently deleted user
    • December 24, 2021 21:37
    0 comments
  • aphmau ein
    • Permanently deleted user
    • December 24, 2021 21:36
    0 comments
  • christmas-mask
    • Permanently deleted user
    • December 24, 2021 21:35
    0 comments
  • brox-mask
    • Permanently deleted user
    • December 24, 2021 21:35
    0 comments
  • gift-mask
    • Permanently deleted user
    • December 24, 2021 21:34
    0 comments
  • chocolate-mask
    • Permanently deleted user
    • December 24, 2021 21:34
    0 comments
  • Pineapple-mask
    • Permanently deleted user
    • December 24, 2021 21:33
    0 comments
  • Mask-frute
    • Permanently deleted user
    • December 24, 2021 21:33
    0 comments
  • Why is the camera lens circular but the image sensor is rectangle in shape?
    • Permanently deleted user
    • January 06, 2022 07:36
    • Edited
    0 comments
  • Miss Galaxy
    • lizann.ibrahim
    • December 24, 2021 12:24
    0 comments
  • IMP
    • lizann.ibrahim
    • December 24, 2021 12:05
    0 comments
  • Sending an Intent to Snapchat?
    • Permanently deleted user
    • December 24, 2021 11:10
    0 comments
  • Snapchat share with Ionic capacitor
    • Permanently deleted user
    • December 24, 2021 11:06
    0 comments
  • Opening Snapchat with an image
    • Permanently deleted user
    • December 24, 2021 10:54
    0 comments
  • Timewarp Waterfall
    • Wasim Ghole
    • December 24, 2021 06:07
    0 comments
  • Magic Wand
    • Wasim Ghole
    • December 24, 2021 06:05
    0 comments
  • Rolypoly Toy
    • Wasim Ghole
    • December 24, 2021 06:03
    0 comments
  • Iron Man HUD
    • Wasim Ghole
    • December 24, 2021 06:00
    0 comments
  • For you-#3
    • snapbyviko
    • December 24, 2021 02:11
    0 comments
  • Help….?????
    • snapbyviko
    • December 24, 2021 02:10
    1 comment
  • Request for accessibility for Camera kit
    • Permanently deleted user
    • December 24, 2021 00:20
    0 comments
  • My new lens (Background)
    • Hede.abdulrahim
    • December 23, 2021 16:27
    0 comments
  • too many requests, please try again later.
    • Permanently deleted user
    • December 23, 2021 15:50
    • Edited
    0 comments
  • No lenses found on my snap camera
    • Permanently deleted user
    • December 23, 2021 14:55
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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