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  • Is it possible to place multiple prefabs on surface tracker?
    • miguel saldaña
    • November 14, 2018 23:32
    2 comments
  • Creating a Lens for iPhone X
    • Chris Casale
    • November 14, 2018 16:22
    3 comments
  • My Lenses UI Design Idea
    • Jppirie
    • November 12, 2018 19:16
    1 comment
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • How to Move 2D picture without scaling the size? How to do Hand Recognition?
    • Vincent Cheng
    • November 12, 2018 09:28
    4 comments
  • How to clone out a facial feature
    • kriptk
    • November 12, 2018 02:46
    • Edited
    3 comments
  • my pairing isn't working with snapcode
    • hrg1
    • November 11, 2018 22:47
    2 comments
  • Replace Camera Input & Tracking
    • Tom MD
    • November 11, 2018 12:35
    2 comments
  • Multi segmentation in one lens
    • Dalphe Regis Moise
    • November 10, 2018 15:41
    7 comments
  • RAM Displays as 0.00 in settings
    • Chris
    • November 09, 2018 15:14
    1 comment
  • Lense's Network Connectivity
    • wesa aapro
    • November 08, 2018 13:43
    4 comments
  • 2D Animation: Importing PNG Sequence for best quality
    • Chris Casale
    • November 07, 2018 21:02
    3 comments
  • Add an interactive tap to an Image Marker project
    • Xen
    • November 07, 2018 20:13
    2 comments
  • I tried a feature which morph my and my partners face and the result was our future baby. How can I try it again?
    • Salam Salam
    • November 07, 2018 04:11
    1 comment
  • Keep My Lenses Private
    • Mohammed Alumairi
    • November 06, 2018 15:47
    3 comments
  • LouisVuittonColor2- Using segmentation now the colored print won't cover your face!
    • Blakeb056
    • November 05, 2018 03:47
    0 comments
  • How do I save a lens without publishing it?
    • xx.elsan9
    • November 03, 2018 07:01
    1 comment
  • Keeping a 3D static object to-scale?
    • Robert Leyland
    • November 02, 2018 17:41
    • Edited
    5 comments
  • Physics
    • ashley fletcher
    • November 01, 2018 14:32
    11 comments
  • Display "shop now" on lens and direct to my website
    • Carriecarryon8
    • November 01, 2018 14:19
    3 comments
  • Bubbleface
    • Anrick
    • November 01, 2018 00:55
    0 comments
  • Try my MONEY MOUTH lens (make dollar bills fly out of your mouth, haha)
    • Justin Melillo
    • October 31, 2018 18:08
    1 comment
  • How to scale uniformly?
    • Chris
    • October 31, 2018 03:46
    3 comments
  • Oops! Something went wrong while displaying this page! I Can't upload my Lens I'm working on.
    • bookworm_s7
    • October 30, 2018 23:55
    1 comment
  • Snap Camera on Windows Limits and Extensibility
    • David Miller
    • October 30, 2018 23:38
    3 comments
  • Burn Glasses
    • AOEPNG
    • October 30, 2018 17:41
    0 comments
  • me me me Lenses
    • tyleeseeuh
    • October 30, 2018 00:21
    0 comments
  • Debugging scripting
    • Phill
    • October 29, 2018 17:47
    2 comments
  • Error: Argument -1
    • Malbright
    • October 29, 2018 16:49
    1 comment
  • swipe up lens
    • Edon Stavileci
    • October 28, 2018 23:03
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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