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  • Mask lens
    • wf-o
    • December 15, 2019 12:04
    0 comments
  • Lens colors
    • wf-o
    • December 15, 2019 12:03
    0 comments
  • Distort lens
    • wf-o
    • December 15, 2019 12:01
    0 comments
  • Click-Tra lens
    • wf-o
    • December 15, 2019 12:00
    0 comments
  • Bokeh-S lens
    • wf-o
    • December 15, 2019 11:58
    0 comments
  • Make-up lens and eye lens
    • wf-o
    • December 15, 2019 11:51
    1 comment
  • Hollywood smile lens and Rotoch
    • wf-o
    • December 15, 2019 11:48
    0 comments
  • Click lens
    • wf-o
    • December 15, 2019 11:46
    0 comments
  • sizes of the lips
    • Permanently deleted user
    • December 15, 2019 10:29
    2 comments
  • hi
    • Permanently deleted user
    • December 14, 2019 23:40
    0 comments
  • Hiding Face Image Picker UI
    • JAK
    • December 14, 2019 18:53
    3 comments
  • Kernel32.dll Error
    • 獣B e a s t t
    • December 14, 2019 10:35
    4 comments
  • Photo Call lens marker tech
    • Laurent
    • December 14, 2019 10:31
    5 comments
  • Moon lens
    • X.lupita3
    • December 14, 2019 01:13
    0 comments
  • Error with old snap lens file
    • Ialmosawi84
    • December 13, 2019 15:51
    23 comments
  • Need help with text
    • norimous
    • December 13, 2019 05:48
    6 comments
  • Face mesh update
    • Paigepiskin
    • December 13, 2019 01:40
    1 comment
  • Combining Face and World Issues
    • Permanently deleted user
    • December 12, 2019 22:10
    2 comments
  • Custom Materials Now Possible in Lens Studio!
    • Kaitlyn Benitez-Strine
    • December 12, 2019 17:00
    1 comment
  • Lens Studio Filter Rejection (original content)
    • DNApr
    • December 12, 2019 05:39
    0 comments
  • I HAVE A PROBLEM PLEASE HELP ME
    • madline21_03
    • December 11, 2019 17:25
    3 comments
  • How to get skin color from the camera into a mask dynamically?
    • Permanently deleted user
    • December 11, 2019 11:49
    1 comment
  • How do I add text then make it disappear?
    • maryamfasina
    • December 10, 2019 22:32
    3 comments
  • Kylo's Revenge (Cinematic Lens)
    • JAK
    • December 10, 2019 19:53
    0 comments
  • Je crée des propil Snapchat enfin des idées de photos pour votre compte.
    • Lili le chaton
    • December 10, 2019 18:15
    1 comment
  • How to apply a snapchat lens on a video instead of a webcam
    • Permanently deleted user
    • December 10, 2019 12:10
    2 comments
  • Check out my lenses!
    • maddichollett14
    • December 10, 2019 00:29
    0 comments
  • Screen Text
    • athb.almsha3r
    • December 09, 2019 23:50
    2 comments
  • valerio mazzei
    • Permanently deleted user
    • December 07, 2019 15:46
    0 comments
  • Yoda Lens
    • Jean Gallant
    • December 06, 2019 02:14
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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