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  • Makeup Won't Work!
    • Permanently deleted user
    • March 17, 2020 19:03
    1 comment
  • Is Lens Studio down?
    • Marco Vanossi
    • March 17, 2020 18:44
    2 comments
  • [EXAMPLE PROJECT] Hide UI - Instructions
    • hardiksave01
    • March 17, 2020 18:05
    3 comments
  • جدة حي الاجواد
    • HASSAN Alabaih
    • March 17, 2020 16:00
    3 comments
  • check out
    • Permanently deleted user
    • March 17, 2020 15:26
    0 comments
  • جدة حي الاجواد
    • HASSAN Alabaih
    • March 17, 2020 15:22
    0 comments
  • جدة حي الاجواد
    • HASSAN Alabaih
    • March 17, 2020 15:20
    3 comments
  • الجواد
    • HASSAN Alabaih
    • March 17, 2020 15:19
    0 comments
  • Slider ui, face mask
    • qm.to
    • March 17, 2020 12:01
    3 comments
  • https://support.lensstudio.snapchat.com/hc/en-us/community/posts/360058277291/comments/360009708272
    • ka_16a خيال
    • March 17, 2020 06:39
    2 comments
  • How do you add keyboard
    • Mahaiyliag656
    • March 17, 2020 03:11
    3 comments
  • Easy Custom Date Formatter Script and Tutorial
    • Brandon / Apoc
    • March 16, 2020 22:36
    1 comment
  • Getting Yaw in 0 - 360 degrees
    • Permanently deleted user
    • March 16, 2020 22:03
    • Edited
    2 comments
  • Freezing camera roll picture
    • Marco Vanossi
    • March 16, 2020 21:42
    1 comment
  • can you make money from snap filters?
    • nutellapusheenz
    • March 16, 2020 21:33
    2 comments
  • Change preview lens device
    • Marco Vanossi
    • March 16, 2020 21:32
    2 comments
  • Help with Image Markers
    • JAK
    • March 16, 2020 20:39
    5 comments
  • elfy
    • dark soul
    • March 16, 2020 14:03
    0 comments
  • Lens Preview
    • Adog22krooked
    • March 16, 2020 02:01
    1 comment
  • Gravity and physics...
    • RICHARD COGGIN
    • March 15, 2020 16:03
    0 comments
  • 10 billion views 😍
    • Albrektv
    • March 15, 2020 06:16
    3 comments
  • snap filiter
    • Official_1lol
    • March 15, 2020 03:07
    0 comments
  • I can't login...
    • Lana Wong
    • March 15, 2020 01:19
    1 comment
  • check out my squishmallow lens!
    • emm.akate
    • March 15, 2020 01:19
    0 comments
  • Summer Vibes Lens
    • Permanently deleted user
    • March 14, 2020 23:27
    0 comments
  • check out this filter i made.
    • Permanently deleted user
    • March 14, 2020 17:36
    0 comments
  • my lens
    • athb.almsha3r
    • March 14, 2020 10:57
    3 comments
  • help me
    • TTT
    • March 13, 2020 20:53
    2 comments
  • Reset Front and Back lenses
    • RICHARD COGGIN
    • March 13, 2020 18:34
    22 comments
  • Video sync
    • Tom GoSpooky
    • March 13, 2020 15:55
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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