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  • Gimme kith crown
    • Permanently deleted user
    • May 02, 2020 03:47
    0 comments
  • swimming pools lens - check it out
    • Permanently deleted user
    • May 01, 2020 23:44
    0 comments
  • New Simp Crown
    • Permanently deleted user
    • May 01, 2020 22:31
    0 comments
  • Count the days since (scripting)
    • nolan_742
    • May 01, 2020 20:19
    3 comments
  • EpocCam with Snap Camera
    • Permanently deleted user
    • May 01, 2020 17:05
    2 comments
  • Please add to home-brew cask MacOS
    • Permanently deleted user
    • May 01, 2020 16:37
    2 comments
  • Covid-19 Test Lens
    • Permanently deleted user
    • May 01, 2020 15:41
    • Edited
    0 comments
  • Covid-19 Test Filter
    • Permanently deleted user
    • May 01, 2020 15:00
    • Edited
    0 comments
  • Hand found only on specific area of screen?
    • Permanently deleted user
    • May 01, 2020 13:34
    0 comments
  • for amazing pictures try my lens hope you like my lens
    • krazzyjanak
    • May 01, 2020 11:38
    0 comments
  • Ruined my webcam settings
    • Permanently deleted user
    • May 01, 2020 10:43
    1 comment
  • NEED SOME HELP
    • khaled alenezi
    • May 01, 2020 04:33
    2 comments
  • **HELP"*** Video picker
    • Lexiboo961
    • May 01, 2020 01:39
    • Edited
    2 comments
  • Creating hair on a head detailed.
    • Permanently deleted user
    • April 30, 2020 23:52
    3 comments
  • PizzaTalk
    • Permanently deleted user
    • April 30, 2020 23:26
    0 comments
  • 3d object
    • Permanently deleted user
    • April 30, 2020 21:36
    1 comment
  • Lens name vivid colour (to get best results click food picture)
    • abhinav1285
    • April 30, 2020 16:47
    0 comments
  • Black and green
    • abhinav1285
    • April 30, 2020 16:40
    0 comments
  • LS not opening - "quit unexpectedly"
    • Permanently deleted user
    • April 30, 2020 15:47
    2 comments
  • Marker lens on a can?
    • Takinours
    • May 05, 2020 15:19
    • Edited
    0 comments
  • Copyright
    • alprob123
    • April 30, 2020 10:35
    1 comment
  • indirilmiyor
    • Permanently deleted user
    • April 30, 2020 10:05
    1 comment
  • 32bit
    • Permanently deleted user
    • April 30, 2020 09:32
    2 comments
  • f490925a-a125-4565-a4d7-cbec95db5229
    • Permanently deleted user
    • April 30, 2020 04:17
    0 comments
  • المدينة
    • nouf7904
    • April 30, 2020 03:48
    2 comments
  • Light Beauty
    • 3mado58
    • April 30, 2020 01:35
    0 comments
  • Blown White
    • 3mado58
    • April 30, 2020 01:33
    1 comment
  • TAN Filter
    • 3mado58
    • April 30, 2020 01:32
    2 comments
  • Lens status
    • Permanently deleted user
    • April 30, 2020 00:55
    2 comments
  • Lens status
    • Permanently deleted user
    • April 30, 2020 00:55
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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