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  • Hand Gestures
    • yanivnash
    • May 27, 2020 22:11
    2 comments
  • "Listening" Music Button
    • iam_jlu
    • May 27, 2020 18:42
    6 comments
  • Face Paint
    • Permanently deleted user
    • May 27, 2020 15:51
    0 comments
  • Lens Loads with Graphic at 400% size, changes to regular size the moment I mess with Z axis.
    • Permanently deleted user
    • May 27, 2020 15:24
    • Edited
    1 comment
  • Image Picker and 3D object
    • dannymarree
    • May 27, 2020 08:52
    1 comment
  • Lens Stuck In Review (bug)
    • jawbite
    • May 27, 2020 01:09
    0 comments
  • "Something Went Wrong" Error
    • Permanently deleted user
    • May 26, 2020 22:58
    2 comments
  • Audio and video capture Problem
    • RodrigoMartinez
    • May 26, 2020 22:59
    • Edited
    3 comments
  • Server Issues Push Via Server
    • ItzJustSamu
    • May 26, 2020 22:27
    0 comments
  • Crashing
    • ItzJustSamu
    • May 26, 2020 18:31
    4 comments
  • can i change the lens "profile picture" ?
    • Permanently deleted user
    • May 26, 2020 18:04
    2 comments
  • I hope to become a formal lens creator
    • athb.almsha3r
    • May 26, 2020 13:56
    4 comments
  • Trigger TweenTransform with Fullscreen template?
    • Permanently deleted user
    • May 26, 2020 13:44
    0 comments
  • Make background freeze.
    • Permanently deleted user
    • May 26, 2020 13:40
    2 comments
  • Enemy-Sticker
    • athb.almsha3r
    • May 26, 2020 07:29
    0 comments
  • Distorted Face
    • Permanently deleted user
    • May 26, 2020 07:17
    0 comments
  • Face Mesh Lens
    • Permanently deleted user
    • May 26, 2020 07:14
    0 comments
  • Lens studio is not working, when I open any project it opens to a blank window/page.
    • Nitika Ramesh
    • May 26, 2020 06:12
    1 comment
  • Lens Studio
    • muhammed_artan
    • May 26, 2020 04:50
    1 comment
  • sparkle blush lens
    • lost.fishhh
    • May 26, 2020 03:59
    0 comments
  • Hand rotation in Skeletal script
    • Adam Glassman
    • May 26, 2020 00:12
    • Edited
    1 comment
  • Snap object to door in real world
    • lord-vader
    • May 25, 2020 22:03
    1 comment
  • accessing the body part's coordinates in the script
    • Permanently deleted user
    • May 25, 2020 21:26
    • Edited
    1 comment
  • Memorial DAY FIlter
    • Permanently deleted user
    • May 25, 2020 21:15
    0 comments
  • Hair segmentation per person
    • chazloreto
    • May 25, 2020 19:39
    2 comments
  • how to get particles to attach to a certain color?
    • artistbro6
    • May 25, 2020 16:44
    3 comments
  • how to get particles to attach to a certain color?
    • artistbro6
    • May 25, 2020 16:44
    0 comments
  • how to get particles to attach to a certain color?
    • artistbro6
    • May 25, 2020 16:43
    0 comments
  • permanent lens
    • Permanently deleted user
    • May 25, 2020 15:28
    1 comment
  • Particles
    • Nitika Ramesh
    • May 25, 2020 13:08
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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