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  • nini (new lens)
    • Rebwardlawar
    • February 08, 2022 12:24
    0 comments
  • vini (new lens)
    • Rebwardlawar
    • February 08, 2022 12:24
    0 comments
  • demi (new lens)
    • Rebwardlawar
    • February 08, 2022 12:24
    0 comments
  • chick 3D (new lens)
    • Rebwardlawar
    • February 08, 2022 12:21
    0 comments
  • virus 3D (new lens)
    • Rebwardlawar
    • February 08, 2022 12:21
    0 comments
  • robot dance 3D(new lens)
    • Rebwardlawar
    • February 08, 2022 12:20
    0 comments
  • skeleton body 3D (new lens)
    • Rebwardlawar
    • February 08, 2022 12:19
    0 comments
  • cheetah 3D (new lens)
    • Rebwardlawar
    • February 08, 2022 12:19
    0 comments
  • lens not available in your region at this time
    • Kevinhabich
    • February 08, 2022 10:07
    6 comments
  • AudioComponent position property doesn't match audio
    • harrowcook
    • February 08, 2022 06:28
    • Edited
    0 comments
  • Where did export go for visual scripts?
    • Permanently deleted user
    • February 08, 2022 16:17
    • Edited
    0 comments
  • Astronomy watch,with a fire bracelet
    • abodlens
    • February 07, 2022 23:35
    2 comments
  • How do I use the animation mixer to move seamlessly from one clip to the next?
    • danaan.dw
    • February 07, 2022 22:35
    2 comments
  • Is it possible to make a lens to stop head tremor?
    • Joe S
    • February 07, 2022 17:13
    7 comments
  • How to get verified?
    • sahil_saxena001
    • February 07, 2022 15:48
    1 comment
  • snapchat going to setting
    • Permanently deleted user
    • February 07, 2022 13:28
    2 comments
  • Huge lenses with SnapAR
    • m7annad
    • February 06, 2022 22:49
    0 comments
  • New 3D lens with fun dolls.
    • m7annad
    • February 06, 2022 22:38
    0 comments
  • Rose in Hand
    • deepakdeeps12
    • February 06, 2022 18:50
    0 comments
  • Woman Face
    • lizann.ibrahim
    • February 06, 2022 16:11
    0 comments
  • Face stretch
    • suhas_vairage
    • February 06, 2022 12:57
    2 comments
  • Dinar to Bitcoin
    • Adnanelbalushi
    • February 06, 2022 12:20
    0 comments
  • So hey guys my new filter
    • fowzan.kar
    • February 06, 2022 12:19
    0 comments
  • First 20 Day Engagement
    • bsuhagiya1244
    • February 06, 2022 11:15
    0 comments
  • Commercial Use of video
    • Permanently deleted user
    • February 06, 2022 11:04
    1 comment
  • Face Tattoo
    • qatar4u
    • February 06, 2022 02:08
    0 comments
  • camera zoom settings
    • Permanently deleted user
    • February 05, 2022 20:46
    0 comments
  • Creators lab
    • m7annad
    • February 05, 2022 19:22
    • Edited
    0 comments
  • OSC signal In
    • Permanently deleted user
    • February 05, 2022 16:26
    0 comments
  • [Tutorial] Cloth Simulation on Virtual Fashion - The Akatsuki
    • Jeetesh Singh
    • February 05, 2022 13:23
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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