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  • Check if sound enabled?
    • lisichka ggg
    • October 30, 2020 08:38
    2 comments
  • Purple Infrared perfect for Halloween
    • BLKSTYLEMATTERS
    • October 30, 2020 07:10
    3 comments
  • I need help with face occluder
    • jaysander.b
    • October 30, 2020 06:28
    1 comment
  • Clothing that doesn’t mask hands
    • Permanently deleted user
    • October 30, 2020 02:21
    0 comments
  • "Neon Streak" by Karan Padhiar
    • karanpadhiar21
    • October 29, 2020 16:44
    2 comments
  • Unable to submit lens with large SnapML model
    • modelsbymike3d
    • October 29, 2020 16:24
    1 comment
  • Where did my face effect tab go?
    • Permanently deleted user
    • October 29, 2020 14:31
    1 comment
  • Inde Kid
    • ttsutter
    • October 29, 2020 13:59
    1 comment
  • Lens Creator
    • ttsutter
    • October 29, 2020 13:58
    2 comments
  • FaceMehs smooth edge texture?
    • lisichka ggg
    • October 29, 2020 11:11
    3 comments
  • mask lens( using hand segmentation template )
    • Maha
    • November 10, 2020 12:13
    • Edited
    2 comments
  • why cant i find baby filter by snap inc in snap camera ?
    • Permanently deleted user
    • October 29, 2020 07:51
    3 comments
  • NEW KIRA KIRA BLING LENS [aesthetic]
    • Amy McNay
    • October 29, 2020 07:04
    2 comments
  • Butterflyspeed
    • capitalist.io
    • October 29, 2020 00:41
    1 comment
  • Galaxy
    • Munzushka
    • October 28, 2020 23:04
    7 comments
  • euphoriamoon filter
    • Permanently deleted user
    • October 28, 2020 22:23
    4 comments
  • Tutorials Lesson studio [Arabic][Einglish] ♥
    • Maha
    • November 20, 2020 09:57
    • Edited
    4 comments
  • Mask
    • Hamoka7
    • October 28, 2020 20:31
    2 comments
  • Black screen for streaks
    • Hamoka7
    • October 28, 2020 20:30
    2 comments
  • Girls 2 wallpapers
    • Hamoka7
    • October 28, 2020 20:28
    2 comments
  • Dubai
    • Hamoka7
    • October 28, 2020 20:28
    2 comments
  • Travel
    • Hamoka7
    • October 28, 2020 20:28
    2 comments
  • User Interface
    • arpitappi29
    • October 28, 2020 19:42
    3 comments
  • Edge Detection Help!
    • Permanently deleted user
    • October 28, 2020 17:47
    4 comments
  • warm pretty effect
    • Arch.mo
    • October 28, 2020 16:53
    5 comments
  • Aesthetic Red Sparkle Lens
    • Azeem Snap
    • February 11, 2021 12:39
    • Edited
    5 comments
  • TweenTransfrom Value Follow The Audio Beat
    • Permanently deleted user
    • October 28, 2020 13:02
    2 comments
  • 22 effects
    • Fares_316
    • October 28, 2020 12:58
    4 comments
  • you're kinda cute - among us lense
    • Permanently deleted user
    • October 28, 2020 12:36
    2 comments
  • Face Mesh UV Accessibility
    • gimbal_lock
    • October 28, 2020 11:01
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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