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  • Dramic - Aesthetic photography Lens
    • saqib_m55
    • December 01, 2020 23:12
    2 comments
  • (Bubbls )Give It a Try!
    • Maha
    • December 03, 2020 22:03
    • Edited
    4 comments
  • Lens Creator mobile insights
    • Kat-nisbett
    • December 01, 2020 22:53
    6 comments
  • Gingy Bread
    • jjjustin110
    • December 01, 2020 22:30
    2 comments
  • SnapCamera in Instachat
    • ScreenWear.com.au
    • December 01, 2020 21:14
    3 comments
  • Fire & Flame
    • Denis Rossiev
    • December 01, 2020 21:10
    4 comments
  • Mighty Grain | Best Grain Filter You Will Ever Try
    • Permanently deleted user
    • December 01, 2020 20:43
    • Edited
    5 comments
  • my lens is on trending
    • Kanika.khatri
    • December 01, 2020 19:37
    2 comments
  • [London]
    • SirQu3ntin
    • December 01, 2020 18:46
    • Edited
    6 comments
  • [Guide] Open your Creator Profile
    • SirQu3ntin
    • December 04, 2020 19:53
    • Edited
    9 comments
  • Image kernel node
    • modelsbymike3d
    • December 01, 2020 16:07
    3 comments
  • Black Noir
    • abhinav1285
    • December 01, 2020 15:26
    2 comments
  • snap camera keeps crashing since 18.1
    • Permanently deleted user
    • December 01, 2020 13:54
    2 comments
  • Suggestion regarding (Lens Insights )
    • Alkayedd
    • December 01, 2020 08:43
    2 comments
  • Daddy Pickle 
    • Wenstrades
    • December 01, 2020 05:14
    2 comments
  • Lens Studio crashing MBP M1
    • Jeff Higgins
    • December 01, 2020 03:04
    4 comments
  • My first lens is BLOWING UP!
    • benz0official
    • December 01, 2020 00:00
    • Edited
    2 comments
  • Thank you for 1m
    • tristenfult
    • November 30, 2020 21:24
    2 comments
  • Eyelash Tracking
    • dariusxu
    • November 30, 2020 21:11
    1 comment
  • VSCO Filters
    • dariusxu
    • November 30, 2020 21:10
    1 comment
  • Volumetric video support
    • modelsbymike3d
    • November 30, 2020 19:04
    1 comment
  • New Lens ( Heart On Screen )
    • Alkayedd
    • November 30, 2020 17:00
    2 comments
  • Lens Statistics
    • Creative7awi
    • November 30, 2020 13:18
    3 comments
  • What's up you can catch these hands1212
    • Permanently deleted user
    • November 30, 2020 08:27
    1 comment
  • What's up you can catch these hands1212
    • Permanently deleted user
    • November 30, 2020 08:27
    1 comment
  • material help?
    • dritydrops
    • November 30, 2020 07:43
    1 comment
  • Boomerang!
    • Denis Rossiev
    • November 30, 2020 07:40
    3 comments
  • Both, Rear and Front Camera at the same time
    • yajanrjoshi
    • November 30, 2020 07:13
    • Edited
    3 comments
  • Fall Guys Dab
    • dariusxu
    • November 30, 2020 06:32
    5 comments
  • Camille
    • Wenstrades
    • November 30, 2020 06:21
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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