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  • Change Icon in "My Lenses"
    • SirQu3ntin
    • January 27, 2021 17:10
    2 comments
  • how can I have a public profile (not a yellow star account)
    • gorkem kaplan
    • January 27, 2021 15:32
    5 comments
  • I am a Designer & would like to know if I can use LS with childrens books?
    • Permanently deleted user
    • January 27, 2021 14:51
    1 comment
  • Rose Theme
    • tushar5186
    • January 27, 2021 14:27
    • Edited
    1 comment
  • Not Working this app for my Cat face
    • Permanently deleted user
    • January 27, 2021 14:03
    1 comment
  • animal- duck
    • Arne VDB
    • January 27, 2021 13:17
    1 comment
  • drivers license
    • til
    • January 27, 2021 12:53
    1 comment
  • Lenses found on Snapchat but not SnapCamera
    • Permanently deleted user
    • January 27, 2021 12:05
    2 comments
  • LAG - CDL
    • ethan-jcs
    • January 27, 2021 07:12
    1 comment
  • Deemon (Face Expressions) Lens
    • ItzJustSamu
    • January 27, 2021 04:38
    1 comment
  • new lens for face .
    • i-ox
    • January 27, 2021 04:31
    • Edited
    1 comment
  • new lens (bokeh plus 2 )
    • i-ox
    • January 27, 2021 04:22
    1 comment
  • animal lol
    • comedyfreakky
    • January 26, 2021 23:02
    1 comment
  • Pay to design Filter
    • Permanently deleted user
    • January 26, 2021 22:36
    6 comments
  • Made a few new lenses, let me know what you guys think!
    • Dustinawesome20
    • January 26, 2021 21:59
    • Edited
    2 comments
  • "Spooky Spectre" My Firts Lens! Opinions?
    • Permanently deleted user
    • January 26, 2021 16:54
    1 comment
  • Trending lens
    • Permanently deleted user
    • January 26, 2021 13:59
    3 comments
  • NEW LENS
    • ardaberk05
    • January 26, 2021 09:43
    1 comment
  • NEW LENS
    • ardaberk05
    • January 26, 2021 09:42
    1 comment
  • How can I get the logo of lens creator official on snapchat ?
    • good_gilr4569
    • January 26, 2021 04:37
    1 comment
  • Filter opinions?
    • alexficarrotta
    • January 26, 2021 02:51
    1 comment
  • Hey guys
    • athb.almsha3r
    • January 25, 2021 23:54
    1 comment
  • Checkmark
    • Permanently deleted user
    • January 25, 2021 22:59
    1 comment
  • How can I call a function from another visual script?
    • Mike McCready
    • January 25, 2021 21:13
    1 comment
  • A Gentleman From the Two Seas
    • Ahmed_amado
    • January 25, 2021 20:10
    2 comments
  • lens community :)
    • Rotem
    • January 25, 2021 18:33
    2 comments
  • Help!
    • varunvdn
    • January 25, 2021 17:56
    4 comments
  • BlingAutoSpa2
    • Ahmed_amado
    • January 25, 2021 16:50
    2 comments
  • Tropical
    • alisaid_king
    • January 25, 2021 16:36
    3 comments
  • New lens 'Bea'
    • sevar
    • January 25, 2021 16:21
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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