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  • Color grading tutorial lens studio. Technical art, fine art
    • monish_badi
    • January 31, 2021 07:46
    1 comment
  • Color grading tutorial lens studio. Technical art, fine art
    • monish_badi
    • January 31, 2021 05:38
    2 comments
  • Why aren't my lenses showing up in my creator profile?
    • Dustinawesome20
    • January 31, 2021 01:35
    2 comments
  • [Advanced Outlines]
    • SirQu3ntin
    • January 30, 2021 23:37
    3 comments
  • Adding Face To Face Mesh
    • Permanently deleted user
    • January 30, 2021 19:10
    2 comments
  • Night Themes
    • tushar5186
    • January 30, 2021 18:43
    3 comments
  • Lovely Day
    • Hsroay3108
    • January 30, 2021 17:24
    3 comments
  • My new filter "AQUA"
    • monish_badi
    • January 30, 2021 17:08
    • Edited
    4 comments
  • Move 2D Image with Face Expressions
    • Permanently deleted user
    • January 30, 2021 14:35
    5 comments
  • How to make particles appear when hand opened?
    • Permanently deleted user
    • January 30, 2021 13:35
    0 comments
  • bolt
    • Permanently deleted user
    • January 30, 2021 12:20
    1 comment
  • you're gonna love it _^
    • Lilmubrown
    • January 30, 2021 11:22
    4 comments
  • Fire Glow
    • Munzushka
    • January 30, 2021 09:53
    3 comments
  • HeartCrown
    • Akshitsinyal
    • January 30, 2021 09:03
    3 comments
  • filter get deleted
    • rafaelgagnon
    • January 30, 2021 07:48
    8 comments
  • blue lagoon sparkle
    • sargun_datway1
    • January 30, 2021 05:02
    2 comments
  • skyline shine
    • sargun_datway1
    • January 30, 2021 05:01
    2 comments
  • model set
    • sargun_datway1
    • January 30, 2021 05:01
    2 comments
  • red money stickers
    • sargun_datway1
    • January 30, 2021 05:00
    3 comments
  • Lens Studio Wont Download
    • A6298
    • January 30, 2021 02:41
    2 comments
  • only blue filter
    • olvrdmn
    • January 29, 2021 23:53
    3 comments
  • new idea AR
    • mbtuae
    • January 31, 2021 13:13
    • Edited
    0 comments
  • New lens (Style Transfer )
    • Maha
    • January 29, 2021 21:13
    2 comments
  • My Snap Code
    • Robbie242514
    • January 29, 2021 18:49
    2 comments
  • FaceGlass
    • Akshitsinyal
    • January 29, 2021 09:11
    3 comments
  • Custom Audio Effect?
    • Marina
    • January 29, 2021 03:46
    5 comments
  • Black Spider
    • Amr Almashrai
    • January 29, 2021 02:42
    2 comments
  • Flying Dragon
    • Amr Almashrai
    • January 29, 2021 02:41
    2 comments
  • Hotkey RCtrl ?
    • Permanently deleted user
    • January 28, 2021 23:37
    0 comments
  • Snapcamera on zoom only show the logo
    • Permanently deleted user
    • January 28, 2021 20:54
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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