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  • kodak vibe
    • Maxim
    • June 01, 2022 07:17
    0 comments
  • leica look
    • Maxim
    • June 01, 2022 07:16
    0 comments
  • للاستفسار باللغه العربية تفضل هنا
    • Maha
    • June 01, 2022 06:33
    7 comments
  • VFX has been created, is it perfect ?
    • Faris
    • June 01, 2022 01:19
    1 comment
  • Hello, I'm willing to pay for someone to create a simple lens
    • Noah Pearce
    • May 31, 2022 22:25
    0 comments
  • account business
    • flam014
    • May 31, 2022 14:55
    0 comments
  • Button "view more"
    • flam014
    • May 31, 2022 14:52
    2 comments
  • How to create with VoiceML on snapchat?
    • Sophia Amelia
    • May 31, 2022 11:46
    • Edited
    0 comments
  • LoL lala
    • SAIF
    • May 30, 2022 15:10
    0 comments
  • SHEEP
    • SAIF
    • May 30, 2022 15:07
    0 comments
  • TOOT
    • SAIF
    • May 30, 2022 15:06
    0 comments
  • SANDY
    • SAIF
    • May 30, 2022 15:04
    0 comments
  • MOOI
    • SAIF
    • May 30, 2022 15:04
    0 comments
  • Sandy
    • SAIF
    • May 30, 2022 13:39
    1 comment
  • Streak
    • SAIF
    • May 30, 2022 13:38
    0 comments
  • Gold Material turns black on 3d Model
    • Gabriela Krysa
    • May 30, 2022 09:30
    1 comment
  • Can I create 10,000 lenses for a NFT project
    • Luis Gatica
    • May 29, 2022 05:18
    3 comments
  • car games
    • m7annad
    • May 29, 2022 02:41
    0 comments
  • New to lens studio
    • Abdo
    • May 28, 2022 23:21
    0 comments
  • Unable to use Lens Studio at all
    • Brandon Walker
    • May 28, 2022 20:33
    1 comment
  • Pantyhose Loser
    • Dustin Kustich
    • May 28, 2022 18:51
    0 comments
  • Alien Broadcast
    • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    • May 28, 2022 14:26
    0 comments
  • Please Help About World Mesh Template
    • Character World
    • May 28, 2022 14:05
    • Edited
    4 comments
  • Unable to create public profile
    • deepakdeeps12
    • May 28, 2022 08:56
    0 comments
  • Rainbow Splash
    • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    • May 28, 2022 07:24
    0 comments
  • I The Devil
    • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    • May 28, 2022 07:22
    0 comments
  • Mood DE
    • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    • May 28, 2022 07:20
    0 comments
  • Mood CASIO
    • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    • May 28, 2022 07:18
    0 comments
  • Nasser
    • Y3-j
    • May 28, 2022 04:59
    0 comments
  • New
    • Y3-j
    • May 28, 2022 04:59
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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