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  • Thanks for over 130K Views :)
    • Ahmed_amado
    • February 13, 2021 10:48
    3 comments
  • Thanks for over 130K Views :)
    • Ahmed_amado
    • February 13, 2021 10:48
    2 comments
  • Remote Control Helicopter Lens
    • ishpreetsingh22
    • February 13, 2021 10:34
    2 comments
  • i have 1000 effects
    • Permanently deleted user
    • February 13, 2021 08:03
    0 comments
  • RUB THE COLORS LENS RUB WITH FINGER
    • ishpreetsingh22
    • February 13, 2021 06:43
    0 comments
  • Make foreground object semi transparent
    • Permanently deleted user
    • February 13, 2021 03:54
    2 comments
  • NEW LENS
    • ardaberk05
    • February 13, 2021 00:39
    2 comments
  • NEW LENS
    • ardaberk05
    • February 13, 2021 00:38
    2 comments
  • Pretty Grain
    • lizann.ibrahim
    • February 12, 2021 18:46
    4 comments
  • Download button not working
    • Permanently deleted user
    • February 12, 2021 16:50
    • Edited
    0 comments
  • Can i crease a lens on iphone
    • Permanently deleted user
    • February 12, 2021 09:22
    1 comment
  • Smai5500
    • sooss150
    • February 12, 2021 08:57
    0 comments
  • Can't find giphy button
    • Permanently deleted user
    • February 12, 2021 07:46
    1 comment
  • lens community
    • sadiq_wittier9
    • February 12, 2021 07:08
    1 comment
  • Lens Studio Basic Tutorials
    • ishpreetsingh22
    • February 12, 2021 06:26
    1 comment
  • Stock Paint Lens Using Graph
    • ishpreetsingh22
    • February 12, 2021 06:22
    2 comments
  • program freezing when opening.
    • Permanently deleted user
    • February 12, 2021 01:23
    1 comment
  • public profile Answered
    • zizoagha6
    • February 11, 2021 22:35
    2 comments
  • Z12 THIS LENS IS YOUR DREAM
    • zizoagha6
    • February 11, 2021 22:24
    3 comments
  • Z14 LOOK THIS LENS
    • zizoagha6
    • February 11, 2021 22:22
    2 comments
  • Z14 LOOK MY NEW PROJECT
    • zizoagha6
    • February 11, 2021 22:21
    3 comments
  • Masamir lense
    • i-ox
    • February 11, 2021 20:20
    3 comments
  • New lens creator, Subscribe please.
    • varunvdn
    • February 11, 2021 20:19
    0 comments
  • Gangnam Style AR
    • i-ox
    • February 11, 2021 20:17
    • Edited
    3 comments
  • JOKAR lens
    • i-ox
    • February 11, 2021 20:04
    0 comments
  • Website take too much time need help?
    • Permanently deleted user
    • February 11, 2021 19:31
    0 comments
  • I need some help on adding a 3D Object.
    • Permanently deleted user
    • February 11, 2021 17:56
    0 comments
  • عدسة الوقت والتاريخ والاسم
    • فهد السبيعي
    • February 11, 2021 17:03
    0 comments
  • Color Correction Not Working.
    • Permanently deleted user
    • February 11, 2021 15:43
    1 comment
  • [Helicopter Liftoff]
    • SirQu3ntin
    • February 11, 2021 12:44
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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