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  • NEW LENS
    • ardaberk05
    • February 14, 2021 09:00
    1 comment
  • Cinematic Lens
    • ibra
    • February 14, 2021 07:42
    1 comment
  • Hydrated Neon Lens
    • ibra
    • February 14, 2021 07:41
    1 comment
  • Animated outro fade effect with user snapcode and username
    • ibra
    • February 14, 2021 07:37
    1 comment
  • 3 combined LUTs in one lens with blur effect
    • ibra
    • February 14, 2021 07:30
    1 comment
  • Neon with blur effect and 2d animation Lens
    • ibra
    • February 14, 2021 07:27
    1 comment
  • Scrolling and Searching Answered
    • Jody Katz
    • February 14, 2021 05:56
    2 comments
  • 3D Basics
    • lizann.ibrahim
    • February 14, 2021 01:19
    1 comment
  • i want to official Creator
    • lizann.ibrahim
    • February 14, 2021 01:06
    3 comments
  • "uNiQuE iNdIe"
    • Permanently deleted user
    • February 13, 2021 22:11
    2 comments
  • "Rice Purity Score"
    • Permanently deleted user
    • February 13, 2021 22:10
    2 comments
  • "Instant Camera"
    • Permanently deleted user
    • February 13, 2021 22:08
    2 comments
  • "Color Customizer"
    • Permanently deleted user
    • February 13, 2021 22:06
    2 comments
  • "Dreamy"
    • Permanently deleted user
    • February 13, 2021 22:03
    4 comments
  • Horn
    • gorkem kaplan
    • February 13, 2021 22:01
    1 comment
  • Upside Down
    • Permanently deleted user
    • February 13, 2021 22:01
    2 comments
  • "Who Asked?"
    • Permanently deleted user
    • February 13, 2021 22:00
    1 comment
  • Can't scroll down
    • Michael Holloway
    • February 13, 2021 20:29
    1 comment
  • Music Lenses
    • Maya Kiesel
    • February 13, 2021 18:45
    2 comments
  • butterfly lens
    • Robbie242514
    • February 13, 2021 18:16
    2 comments
  • Cute lens
    • Robbie242514
    • February 13, 2021 18:15
    2 comments
  • Lens
    • Robbie242514
    • February 13, 2021 18:15
    2 comments
  • New lens
    • Robbie242514
    • February 13, 2021 18:14
    2 comments
  • [MINI-GAME] Wizard's Room
    • Maxime
    • February 13, 2021 17:13
    • Edited
    7 comments
  • Serverside Score Saving
    • sammyboy800
    • February 13, 2021 15:59
    1 comment
  • Access Friendlist
    • sammyboy800
    • February 13, 2021 16:00
    • Edited
    1 comment
  • Snapchat
    • Robbie242514
    • February 13, 2021 15:52
    0 comments
  • Subscribe Button
    • sammyboy800
    • February 13, 2021 15:51
    2 comments
  • share my ID and add me guy's and please use my lenses
    • afn955
    • February 13, 2021 15:45
    1 comment
  • Why are the lenses rejected
    • Ey8
    • February 13, 2021 11:50
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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