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  • Kira Kira Blur (Tan)
    • Fqe
    • March 17, 2021 15:01
    2 comments
  • An issue with Snapchat App
    • Permanently deleted user
    • March 17, 2021 14:18
    1 comment
  • Dance With Your Skeleton 3d Body Tracking Snap Lens
    • ishpreetsingh22
    • March 17, 2021 14:00
    2 comments
  • URL not working (404)
    • Cl_aud1a
    • March 17, 2021 13:51
    1 comment
  • Lens works in Snapchat but not Snap Camera
    • Permanently deleted user
    • March 17, 2021 11:51
    1 comment
  • Snap Camera - Subtle Beauty Lens
    • Permanently deleted user
    • March 17, 2021 11:27
    1 comment
  • Medusa Gorgon
    • Helena Bahdzel
    • March 17, 2021 08:12
    0 comments
  • Mouth open script
    • Permanently deleted user
    • March 17, 2021 06:34
    1 comment
  • About the video of the lens
    • Fqe
    • March 17, 2021 04:28
    2 comments
  • Filter opinions?
    • alexficarrotta
    • March 17, 2021 02:05
    0 comments
  • Does Snap Camera work on Ipad or Iphone ?
    • Permanently deleted user
    • March 17, 2021 00:51
    2 comments
  • Simple Color Border
    • chad
    • March 16, 2021 23:49
    1 comment
  • Filter opinions?
    • alexficarrotta
    • March 16, 2021 22:13
    0 comments
  • OBS 30FPS Issue
    • jaccer
    • March 16, 2021 22:03
    • Edited
    1 comment
  • Cheesecake
    • iimaimounah
    • March 16, 2021 20:44
    1 comment
  • Cheesecake
    • iimaimounah
    • March 16, 2021 20:44
    1 comment
  • Pink Sunset Bling
    • sargun_datway1
    • March 16, 2021 19:18
    1 comment
  • Dark Mood
    • qatar4u
    • March 16, 2021 18:48
    2 comments
  • Face-Mesh-Donut
    • athb.almsha3r
    • March 16, 2021 18:20
    • Edited
    0 comments
  • Lens Distortion -- Eyes enlarged 
    • abu_saoud
    • March 16, 2021 18:03
    1 comment
  • How to set up a dynamic Texture?
    • breadapp
    • March 16, 2021 17:24
    • Edited
    3 comments
  • My Other Twin
    • Permanently deleted user
    • March 16, 2021 16:22
    1 comment
  • New Lens - Hazel Eyes by Vir
    • itsbitw
    • March 16, 2021 15:38
    0 comments
  • 3d Body Tracking Dance Lens
    • ishpreetsingh22
    • March 16, 2021 14:45
    2 comments
  • Frost
    • athb.almsha3r
    • March 16, 2021 12:07
    2 comments
  • 3D-dog
    • athb.almsha3r
    • March 16, 2021 10:51
    2 comments
  • My Lens Rejected (By mistake)
    • Fqe
    • March 16, 2021 08:51
    5 comments
  • Cookey (Grain)
    • Fqe
    • March 16, 2021 08:20
    0 comments
  • Kira Kira effect (my own way)
    • Fqe
    • March 16, 2021 08:18
    2 comments
  • Cotton Candy (Special)
    • Fqe
    • March 16, 2021 08:10
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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