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  • Mevel Filter
    • vitalitiesm
    • April 05, 2021 09:57
    0 comments
  • Body Disco Lights Lens
    • ishpreetsingh22
    • April 05, 2021 08:11
    1 comment
  • skull mask
    • creatorwill
    • April 05, 2021 07:24
    0 comments
  • Friends list
    • Permanently deleted user
    • April 05, 2021 04:21
    1 comment
  • Asset Library
    • Malmiller5
    • April 05, 2021 03:24
    1 comment
  • CR7-RONALDO FACE NEW LENS
    • zizoagha6
    • April 05, 2021 01:01
    0 comments
  • LEO MESSI FACE LENS
    • zizoagha6
    • April 05, 2021 01:00
    0 comments
  • ZOMBIE FACE LENS
    • zizoagha6
    • April 05, 2021 01:00
    0 comments
  • Z33-COVID20
    • zizoagha6
    • April 05, 2021 00:59
    0 comments
  • Body Segmentation template failure
    • slik.vik
    • April 04, 2021 20:14
    2 comments
  • TOGGLE ON/OFF SUNGLASSES BY TAP ON SCREEN
    • matinor03
    • April 04, 2021 16:05
    4 comments
  • Simulate device statistics
    • Niko Hestia
    • April 04, 2021 15:38
    0 comments
  • try out my NEW "ZOMBIE" lens!
    • zizoagha6
    • April 04, 2021 14:03
    1 comment
  • [Stormtrooper]
    • SirQu3ntin
    • April 04, 2021 11:59
    0 comments
  • Fisheye flames lens
    • henrytv2
    • April 04, 2021 09:52
    1 comment
  • Check out my new lens
    • muhammad99sher
    • April 04, 2021 08:10
    0 comments
  • Ramadan Kareem lens
    • muhannadmujali
    • April 04, 2021 02:32
    0 comments
  • [Tutorial] Dynamic Eyes & Lens
    • Niko Hestia
    • April 03, 2021 23:48
    5 comments
  • MOODY GREENS MD5
    • muhannadmujali
    • April 03, 2021 20:11
    0 comments
  • Kira shine face
    • muhannadmujali
    • April 03, 2021 20:09
    2 comments
  • New Lens ๐Ÿ˜
    • muhannadmujali
    • April 03, 2021 20:07
    1 comment
  • My lens very nice ๐Ÿ˜โค๏ธ
    • muhannadmujali
    • April 03, 2021 20:06
    0 comments
  • NEW LENS
    • muhannadmujali
    • April 03, 2021 18:15
    0 comments
  • NEW LENS
    • muhannadmujali
    • April 03, 2021 18:13
    0 comments
  • New lens
    • muhannadmujali
    • April 03, 2021 18:11
    0 comments
  • Daisies
    • carguz_8
    • April 03, 2021 17:47
    0 comments
  • Daisies
    • carguz_8
    • April 03, 2021 17:47
    0 comments
  • Visual Scripting
    • Denis Korobov
    • April 03, 2021 12:04
    • Edited
    1 comment
  • Capture Game Lens
    • ishpreetsingh22
    • April 03, 2021 06:18
    0 comments
  • Light Sharpen X Flame
    • sargun_datway1
    • April 03, 2021 03:37
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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