I tried to create a lens with the segmentation template, it works well with the preview window, but as soon as I send it to Snapchat, it shows this error log, and then nothing happens. I thought I did something wrong, but I just tested with the template itself, without changing a single thing, still, the same error. Does anyone know how to fix this?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi aggie jhf ,
I think you need to clear Cache for your PC
Please follow this steps : https://support.lensstudio.snapchat.com/hc/en-us/articles/4404684532244-Clearing-Cache-for-PC
Cheers ,
Ghaith
just to add to this, the same thing happens to Upper Garment Segmentation, Portrait Particles as well :,( I'm using Lens Studio 4.19.0, MacOS Monterey 12.2.1
hi Ghaith, thank you for the reply. I followed the instructions for clearing Cache for Mac, unfortunately, the problem persists.