The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

NEED A FIX! My system camera stopped working after using snap cam for a while

Follow
Avatar
Permanently deleted user
Snap Lens Network Member Lens Studio Team

I've been trying for hours to fix my camera, its completely black.
Snap cam crashed my system camera because its not working on meet, facetime, photoboot, etc, it always shows the camera in black saying "its starting" but after it says "no camera detected"

I've trying with
sudo Killall VDCAssistant
sudo Killall AppleCameraAssistant
and also restarting with CMD + ALT + PR

Nothing works to get my camera back!
This is urgent to me please!!!!

In screenshoot you'll see that the camera has a mac address on the name which wasn't before, so I think Snap cam created another cam which is not linked to my real cam.

I was using snap cam for a while without any issue.

 

Thanks!

0
  • Avatar
    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I've got the exact same issue. 

     

    I tried using Google meet and only the snap camera was being detected (but showing a black screen)

    I then deleted snap lens to try and get my camera to work and now it says that my facetime HD camera doesn't even exist! 

    Please help :(

    Comment actions Permalink
  • Avatar
    Steph Molyneux
    Snap Lens Network Member Lens Studio Team

    Hey can anyone help me please :( 

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It