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There is a yellow star next to name when i search for my lenses, but not next to my name on my profile.

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Itzjustkazz
Snap Lens Network Member Lens Studio Team
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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Hey!

    The yellow star indicates that you are part of the Official Lens Creator-Team. 

    There's currently a bug that makes the star appear when you search for your lenses. This is probably going to be fixed in the upcoming days.

    If you have any further questions, feel free to let me know.

    ~Ian

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    Hsn4-4
    Snap Lens Network Member Lens Studio Team
    • Edited

    I couldn’t find the bug to report it ..
    Are you using an android phone?
    I’ve checked 3 times in different 3 iPhones but couldn’t find it ..
    If you didn’t report yet .. could you provide more details about this issue so Snapchat team could solve it

    Thanks

    Hassan

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    Hsn4-4
    Snap Lens Network Member Lens Studio Team

    You can use shake to report in Snapchat app

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    Itzjustkazz
    Snap Lens Network Member Lens Studio Team

    Thank you! It was fixed!

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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