We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
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What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
A screenshot of the lens and the exact rejection message would be helpful.
Sorry sir I really can’t send a screenshot because they were never on my public profile they got rejected as soon as I upload them they rejected 2 today and 3 yesterday lol I’m so mad because it took alot of time fo work on them and they just rejected them :(
Within Lens Studio there is a button in the Preview Panel to take a screenshot. Alternatively you can push the test version of the lens to your device to produce a screenshot that way.
Also need the rejection message to know why the lens was rejected. Some common reasons for rejection are:
Ok i just sent it to email:)
And what is the rejection message? If the cross-eyed image is used as the preview then that may be why it is being rejected.
Oh thanks but those lens looked pretty dope tho imma keep on making lens till lens studio notice me and make me an OLC :)
If it's from copyright then it also might be the material you used in the second image you showed. Also, as Mike said we need more info if you want help to get the problem solved. but if you think that you abided by every guideline then just email support with the Lens ID and a description of the Lens (including text, images, and/ or sounds as applicable).
lensstudio-support@snapchat.com
Thanks for your help and your consign but i think I’m good now,i just made a new lens and I’m pretty happy about it,I’m from Africa Nigeria and i wanna be the first one in my country who gets to be an OLC so I’m working hard towards it, i made this lens yesterday:) https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=acaa31ab85ba4457a4fdd7b598008cba&metadata=01
Thanks for your help and your consign but i think I’m good now,i just made a new lens and I’m pretty happy about it,I’m from Africa Nigeria and i wanna be the first one in my country who gets to be an OLC so I’m working hard towards it, i made this lens yesterday:) https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=acaa31ab85ba4457a4fdd7b598008cba&metadata=01