The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Someone stole my Len!

  • Hey saraeduran

    Im really sorry to hear this. I hope the other lens creator deletes the lens if she/he sees it. I can see that its mostly identical, but there is still another font used and the smileys are arranged differently. I guess thats why it wasnt taken down yet, as there still some variations. But i can comprehend what you mean as the style and the preview is completly identical. 

    If its you or a friend on the preview, you can try to report it again, as the other lens creator used your image without permission.

    But apart from this, its a simple lettering and i dont think that  especially can be somehow copyrighted.

    I could be also wrong, so if anyone else knows more about this, please correct me and let me know.

     

    Cheers,

    SirQu3ntin

    Comment actions Permalink
  • HI,

    Last time i talked to snapchat about similiar situation, they recommended me to fill out this form. 

    https://support.snapchat.com/en-US/co/report-copyright

    Have you sent in a report via there?

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!