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HELP LENS REMOVED FOR NO REASON

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Tatayanna Leigh (The NerdyGwizzly)
Snap Lens Network Member Lens Studio Team

Hello, recently my lens hit almost 500k views and then was removed for no reason. It said that it was removed due to "containing personal information" like a name or an email but none of that is there. Is also said that a violation is my display name. can anyone help? the ID is 18e4aace-1808-4ea3-b046-edc2eadda7a0

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Send a preview of the Lens maybe I can help.

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey Tatayanna Leigh (The NerdyGwizzly)

    Did you change your snapchatname recently? its probably because of that as the violating component is the "Display name"

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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