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Can't find old filter in studio

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Permanently deleted user
Snap Lens Network Member Lens Studio Team
  • Edited

When searching in the Snapchat app I do find an old filter I don't want to be public anymore. The problem is, it doesn't show up in the Snapchat Studio. Is there an other way to delete the older lens. 

Thanks in advance!

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey @...

    First of all this "category" is only for you snapchat lenses and creations etc.

    Would be nice if you change it to "General".

    Secondly are you using the same account? If yes it should be appear in Lensstudio and you can deactivate it there.

    Would be nice if you could respond with the Lens-ID so the members of lensstudio can take a look into it. 

     

    Cheers,

    SirQu3ntin

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Hi SirQu3ntin, 

    Thanks for your reply. I've changed the category.

    It's about this lens: https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2458af083e1c41cba9558a65d79a9ee2&metadata=01

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey @...

    I think a member of the Lens Studio should take a look into this issue.

    Just wait till they comment  or if its urgent you can also write an email to

    lensstudio-support@snapchat.com 

    But make sure you include the Lens ID and maybe a screenshot to make the problem even clearer.

     

    Cheers,

    SirQu3ntin

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