i had uploaded a lens using full screen template and it was accepted. after 16 hours i get mail that my lens is rejected because it is not using snap camera. my question here is there are many similar lenses like mine and i guess few were in trending also. why that lenses were not rejected and mine lens got rejected.
need an answer from support team.
please do answer.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi nabhanmohtesham
Every rejection has a Reason
Please wait for team support to check with you soon
Cheers.
Hey nabhanmohtesham
Is it possible to send a screenshot of the rejection message?
It would be also nice if you provide the Lens-ID, so that an official member can take a look a it.
Cheers,
SirQu3ntin
Hey Nabhanmohtesham,
As the others said, it would help to have the Lens ID and an explanation of your Lens. A picture/video of how it works would make it easier to tell why it might have been rejected.
Cheers,
Vincent