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Lenses disappearing in Snap Camera

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Robert Sinclair
Snap Lens Network Member Lens Studio Team

I created two Lenses in Lens Studio, published them, and successfully used them in both the Snapchat mobile app and Snap Camera desktop app.

A few days later, the lenses could no longer be found or used in either app. Lens Studio still indicated they were "Live".

In Lens Studio, if I get the lens URL from the "Share" button and paste it into Snap Camera, I initially see the Lens icon in the search results. However, if I click on it, it immediately disappears and my Search results change to "No Lenses found!"

This happens on both Lenses I published (which both currently indicate a "Live" status) and on both a Mac and PC—same behavior.

I tried republishing the Lenses after updating both Lens Studio and Snap Camera to the recently-released v3.0, but am still seeing this behavior.

Thanks for any help,

R

 

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    Having the same issue.

    Seems it was working fine last night.. now all the Favs are gone..

    And when you activate a lens ..it flashes for a second and then is gone.

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    Neha Talreja
    Snap Lens Network Member Lens Studio Team

    Hi Robert, 

    We have now fixed this issue! Please let us know if it persists. 

    Cheers,

    Neha 

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    all my lenses from my account disappeared I don't know why?

    but my lenses still working

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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